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Eine einfache Lösung statt drei verschiedener Tools
Learn how a car rental workshop gained confidence and control over everyday processes with an all-in-one solution
Table of Contents
Outdated Software, No Integrations, and Double Data Entry
One Place to Manage It All
More Information, Time, and Confidence
Many unexpected things can happen to a car driven by vacationers on a tropical island. This makes keeping rental vehicles well-maintained an everyday challenge. The Target Rent A Car workshop team from Puerto Rico has to deal with different car servicing jobs, from regular maintenance procedures to removing animals from air vents. Be it a standard or specific case, every job should be properly recorded and tracked for accurate invoicing, labor cost calculations, and performance analysis. Find out how all these processes became smooth and simple for several company departments in this blog post.
Target Rent A Car in Puerto Rico
Outdated Software, No Integrations, and Double Data Entry
The workshop department has been using RemOnline for two years and has noticed a big change from their previous situation. Mr. Rivera, responsible for the workshop area of the business, recalls that they had to use three different solutions to combine work orders, reporting, and employee commissions into one controllable process.
We had to use two more software in addition to the one we had for the workshop to have the information together because the software we had was very dated. And there was no way to get data for analytics from that software.
Miguel Rivera Figueroa
Operations Manager
Target Rent A Car
Besides the management team, workshop technicians also struggled with the complex solution. For instance, they had to keep work records in the workshop software and use Google Forms for labor cost tracking. Every time they got a repair job, they filled in a form, selecting what they would do to the car to receive a specific amount for the labor or action they would be doing.
Target Rent A Car’s location in San Juan
Moreover, the complex interface made the dated software difficult to adopt. The learning curve was too long—it took about a month for non-tech-savvy employees to get into its functionality. Another thing that bugged the team was laborious navigation. When users made a mistake, they had to do about 10 different steps to fix that mistake in the software.
When we implemented RemOnline, it took our technicians three days to move along with the new software. And that's it. The training was over. They got it really quickly, and everything was running smoothly in the first week.
Miguel Rivera Figueroa
Operations Manager
Target Rent A Car
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One Place to Manage It All
While seeking better solutions, Mr. Rivera reviewed several options and decided to stay with RemOnline—because of the simplicity of its user interface. Initially, he planned to use RemOnline just for the workshop, but then he noticed that its flexible platform would fit more business areas.
In the end, the simplicity of RemOnline’s interface actually paid off because it speeded up the implementation process. Program adoption was simpler and actually worked. It worked for us.
Miguel Rivera Figueroa
Operations Manager
Target Rent A Car
Work Order Management Is a Breeze Now
The first branch for what the company uses RemOnline is for the workshop. Whenever the techs receive a work order, they go into RemOnline. They just type a VIN number and get all the information about the car from the vehicle database that was uploaded for them before. So the technicians don't have to type more information like plate number or anything else.
Next, they select what they will do to a car from a preset service list without doing a double entry in forms for commission calculations because, with RemOnline, it's built-in. Finally, they close the job and accept the payment, and that's it.
Automatic Payroll Calculation in RemOnline
Customers are Notified Automatically
Another feature Mr. Rivera likes in RemOnline is automatic alerts for corporate rental customers sent when a work order is updated to a particular status. RemOnline also allows customizing the message template and setting up the customer’s preferred communication channel.
Our previous software didn't have any way to let the customer know their vehicle is ready. We had to email the customer manually when the job was done. With RemOnline, I don't have to send anything because it was pre-selected that the system sends a message whenever the car is ready.
Miguel Rivera Figueroa
Operations Manager
Target Rent A Car
Simplified Communication Between the Fleet and Claims Departments
The next business area RemOnline is in is claims management. The company has a large parking lot with the cars involved in a crash waiting for repair or an insurance company inspection. Previously, the claims department had to run all the processes alone, without the fleet department being involved. The fleet managers weren't on the same page with them and had to go to the car and call a representative to see the car's status.
So what we did is we included that information in RemOnline. Whenever fleet managers need an update on what step that car is in, they can just go into RemOnline, click on that car, and know exactly where it is and in what status. It's now easier for both sides to have the most updated information.
Miguel Rivera Figueroa
Operations Manager
Target Rent A Car
Target Rent A Car’s team
Quick Invoicing of Specific Jobs
Some repair jobs can take longer than expected and require additional actions, for instance, when a car has an animal stuck in the air vents. To remove it, technicians usually spend a whole day stripping everything off to get into the middle of the event. Moreover, it's a very complicated thing to explain to a customer when issuing an invoice. But RemOnline’s work order functionality helps the team overcome this challenge.
In RemOnline, we take pictures, add comments, and add those pictures to the comments. So this kind of report for specific jobs helped us a lot to get the invoice paid. It's not the same as telling the customer that there was a lot in there instead of having a report with pictures of what was happening.
Miguel Rivera Figueroa
Operations Manager
Target Rent A Car
Watch live how RemOnline can streamline operations in your business
More Information, Time, and Confidence
RemOnline helped Mr. Rivera simplify admin work for many employees and departments—the workshop management, notifications, commissions, and fleet status claims are now in a single software and easy to understand.
The simplicity of RemOnline is the most important thing for me.
Miguel Rivera Figueroa
Operations Manager
Target Rent A Car
We wish Target Rent A Car many years of successful operation, continuous growth, and effortless business management. And RemOnline will help automate even more processes with new features and integration.
