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Transparency Of Processes In Two Business Lines Accomplished With One Solution
Repair and rental management is a rare combination of tools in CRM solutions. However, RemOnline allows businesses to manage both lines of business in one system. In this blog post, learn how Bau-PL streamlined paperwork and improved customer service with a unified solution.
Table of Contents
Lost Data and No Remote Access
Repair and Rental Management Combined in One Solution
Timely Paid Invoices and Motivated Employees
The service industry, especially for construction machinery and equipment, requires a high level of organization and communication. With numerous repairs and rental requests, keeping track of all the processes can be challenging. Bau-PL, a construction machinery rental company from Poland, faced this exact problem and needed a solution.
To improve its internal operations, the enterprise implemented a comprehensive work order management system. This allowed the team to achieve transparency of processes in both their workshop and rental departments, increasing productivity and customer satisfaction. Let's explore how Bau-PL succeeded in going digital and the benefits they have seen as a result.
Lost Data and No Remote Access
Bau-PL offers repair, maintenance, and rental services for construction machines of well-known brands like Liebherr, Caterpillar, and Yanmar. The company has more than 10 years of experience in the industry, and two years ago they started their automation journey with RemOnline.
Szymon Juckiewicz, co-owner of Bau-PL, had been looking for a business management system for a long time but couldn't find the right one. His team struggled with manual record-keeping on paper, which led to losing information and complicated invoice issuing. They couldn’t access client information remotely and faced challenges organizing repair and maintenance work orders alongside equipment rentals.
Before RemOnline, we kept records on paper cards which we then stored in a folder. We often lost data, it was impossible to issue an invoice or find information about a client remotely.
Szymon Juckiewicz
Co-owner of Bau-PL
A friend from school who was already using RemOnline recommended it to Mr. Juckiewicz. He had no experience with cloud-based workshop management systems, so he needed time to understand how digital record-keeping works and its algorithms. His friend was too busy to show how to use the software, but the RemOnline Customer Support team and the technical department helped to get everything up and running. Mr. Juckiewicz recalls that creating workflows and adapting them to the company’s internal system was the biggest challenge, but it got easy once the team understood how to use the software.
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Repair and Rental Management Combined in One Solution
Bau-PL has two business lines with their own workflows and specifics—an independent mobile workshop for equipment repair and maintenance and machine rental for construction, housework, and gardening. Companies with similar structures often have no choice but to manage each line's processes in separate programs.
The biggest advantage of RemOnline for us is that it is easy to combine two business lines—we have a workshop and a rental. In other systems, two separate programs are needed.
Szymon Juckiewicz
Co-owner of Bau-PL
RemOnline allowed Bau-PL to separate the workflows of two business processes within one platform—using different names of work orders. Besides the naming, work orders can be distinguished by equipment types and status sequences to build unique workflows for various teams and activities.
Work Order Management in RemOnline
Explore how RemOnline can help you effortlessly manage different processes in one place
Timely Paid Invoices and Motivated Employees
After implementing RemOnline, Bau-PL experiences transparency, faster customer service, and the ability to remotely verify unpaid and fulfilled invoices. The company’s management doesn't have to go to the office to get papers because of remote access to business data. Employees also benefit from automation—they can view their payroll information on individual balances anytime.
Our employees get paid depending on the work done, and they love to check in RemOnline how much they have already earned. This motivates them.
Szymon Juckiewicz
Co-owner of Bau-PL
We thank Szymon Juckiewicz for sharing his story of how RemOnline helped his team streamline workflows, eliminate the need for physical paperwork, and achieve better control over different processes. We wish Bau-PL continuous growth and success for many years ahead.
