More Control For You. Less Admin Work For Your Team
Build effective work order processing workflows
Manage scheduled, one-time, and emergency work orders with individual status chains and workflow setting
Control meeting deadlines with Status Time Limits
Automate business communication
Streamline mutual settlements with suppliers and customers
RemOnline synchronizes the work of your office team and field technicians
The Work Order Scheduler in RemOnline displays the current load of both individual technicians and entire teams. You can properly plan all field works, quickly find the right time for the customer, and avoid overlapping in your calendar.
Notify customers about the upcoming technician’s visit, as well as employees about new work orders and any changes in them via SMS or email. This way, your employees won't miss anything important, and your customers will be at home when your team arrives.
The Work Orders App helps field technicians work efficiently from anywhere:
Monitor all work orders on one screen
Navigate through the work order list with quick search and filters
Add photos, files, and comments to work orders right from your smartphone
Track all work order events
Contact customers and employees in a few taps
RemOnline is cloud-based small service business software for teams that work in the field!
Fill out ready-made work order forms, select a breakdown or service from the directory, and use document templates for quick HVAC invoicing and estimation.
Custom lists of services with prices and warranty periods for customers
Easy setup of markups for different types of services and spare parts, flexible discount systems
Automatic calculation of the cost of works performed
Built-In Directories of Products and Services
Automatic Cost Calculation
Corporate Document Style
Control the progress of work, the timing of field jobs and the efficiency of each employee in RemOnline
Plan workdays, days off, and vacations for your techs in the Employee Work Schedules. Track hours and days worked to conveniently compute employees’ wages at the end of the month.
Set up a payroll calculation scenario in the software for the HVAC business (eight scenarios available).
Track who did what and when in your RemOnline account in the Activity Log Report
Limiting access for employees of different roles to secure internal data
Control the consumption of parts, materials, and vent cleaning products in the RemOnline’s digital warehouses. Create as many as you need and use them for different locations and product types.
Identify shortages or oversupplies through stocktaking (four methods available)
Set minimum and maximum stock levels to restock on time and ensure your techs and service engineers have the right tools and materials to do their job
Use bin locations to arrange even the smallest pieces
Conduct all financial transactions to control and plan your company's budget, prevent cash gaps and save time on long calculations.
Control revenues/expenses by line items in the Cash Flow report and reduce unnecessary expenses
View the overall profitability of your product mix and individual items/categories of goods in the Assortment Analysis report
Automate sales tax calculation, add tax rates, exemptions on certain items/categories, and individual tax scenarios for different locations
Install the RemOnline Boss app on your smartphone to be able to:
Track KPIs (e.g. company revenue, work orders closed, works performed by each employee)
Monitor cashbox balances
Quickly contact employees
View customer reviews and company ratings
Secure your account with two-factor authentication
The HVAC business software RemOnline offers more than 20 types of reports to analyze different activities like work order processing, lead converting, sales, marketing, inventory management, and finances.
In the Company Insights Report, you can review KPIs at a glance customizing diagrams and trends to track performance changes and improve workflow
Assistance with account set up during the trial period
Quick help via chat, phone, or email
Step-by-step guides to set up your account
Video tutorials to see RemOnline in action
The pricing of RemOnline subscription plans depends on how big your HVAC business is. After you sign up, the trial period starts and you can use all the cool features for free for 14 days. Later, you have to choose a subscription plan that best suits your business needs (number of employees, locations, enterprise-level features). Different pricing options start at 19 USD per month per user. Although we don’t offer plans with unlimited users, you can add as many additional users as needed for a small fee. Learn more about RemOnline subscription plans and their feature catalogs on the Pricing page.
To organize the appointment times of your HVAC contractors, we advise you to use one of the helpful features in RemOnline — the Work Order Scheduler. In this scheduling system, you can plan field services, create jobs for your team, and evenly distribute the workload and resources. This is a powerful tool to manage HVAC scheduling and dispatching in your company.
This is field service management software for small and medium-sized businesses that operate as HVAC contractors. The key features include work order management, job progress tracking, a database with customer details, equipment tracking, service history, and inventory record-keeping. There are also additional features for business owners like KPI monitoring and complicated reporting tools to analyze business performance.
The integration with QuickBooks Online is available to all RemOnline users with no additional fees. You can synchronize your invoices, taxes, clients, and products added to work orders between the accounting and business management software systems.
There are plenty of reasons why you should digitize your business processes. First of all, this will improve customer service — you will be able to speed up the work order processing in the field. With automated communication tools like SMS alerts and email notifications, it will be easy for your team to keep customers informed of the work progress as well as to develop trustful relationships with them. Another benefit is routine automation — if your techs spend less time on data entry and admin tasks, they can focus more on the work they do. And finally, only modern software systems can provide you with insightful analytics into your business's key performance indicators like income, employee efficiency, customer satisfaction, marketing ROI, etc.