More Control For You. Less Admin Work For Your Team
Build effective work order processing workflows
RemOnline synchronizes the work of your office team and field technicians
The Work Order Scheduler in RemOnline displays the current load of both individual technicians and entire teams. You can properly plan all field works, quickly find the right time for the customer, and avoid overlapping in your calendar.
Notify customers about the upcoming technician’s visit and employees about new work orders and any changes via SMS, email, or instant messages. This way, your employees won't miss anything important, and your customers will be home when your team arrives.
Monitor all work orders on one screen, update statuses, and accept payments
Navigate through the work order list with quick search and filters
Add photos, files, and comments to work orders right from your smartphone or tablet
Track all work order events
Contact clients and employees with a few taps
Fill out ready-made work order forms, select a breakdown or service from the directory, and use document templates for quick HVAC invoicing and estimation.
Custom lists of services with prices and warranty periods for customers
Easy setup of markups for different types of services and spare parts, flexible discount systems
Automatic calculation of the cost of works performed
Streamlined management of corporate clients
Built-In Directories of Products and Services
Automatic Cost Calculation
Branded Look and Feel of Documents
Control the progress of work, the timing of field jobs and the efficiency of each employee in RemOnline
Plan workdays, days off, and vacations for your techs in the Employee Work Schedules. Track hours and days worked to conveniently compute employees’ wages at the end of the month.
Set up payroll calculation in the software for the HVAC business (eight scenarios available), including commissions, bonuses, and penalties. Accue salaries to employees’ balances and make payouts at the custom frequency.
Track who did what and when in your RemOnline account in the Activity Log Report
Limiting access for employees of different roles to secure internal data
Control the consumption of parts, materials, and vent cleaning products in the RemOnline’s digital warehouses. Create as many as you need and use them for different locations and product types.
Identify shortages or oversupplies through stocktaking (four methods available)
Set minimum and maximum stock levels to restock on time and ensure your techs and service engineers have the right tools and materials to do their job
Use bin locations to arrange even the smallest pieces
Conduct all financial transactions to control and plan your company's budget, prevent cash gaps and save time on long calculations.
Control revenues/expenses by line items in the Cash Flow report and reduce unnecessary expenses
View the overall profitability of your product mix and individual items/categories of goods in the Assortment Analysis report
Automate sales tax calculation, add tax rates, exemptions on certain items/categories, and individual tax scenarios for different locations
Integrate with Xero for an instant data sync
Install the RemOnline Boss app on your smartphone to be able to:
Track daily metrics (company revenue, work orders closed, works performed by each employee, etc.)
Monitor cashbox balances
Quickly contact employees
View customer reviews and company ratings
Secure your account with two-factor authentication
The HVAC business software RemOnline offers more than 20 reports to analyze activities like work order processing, lead converting, sales, marketing, inventory management, and finances.
In the Company Insights Report, you can review KPIs at a glance to track overall performance and improve workflow.
The pricing of RemOnline subscription plans depends on how big your HVAC business is. After you sign up, the trial period starts, and you can use all the cool features for free for 7 days. Later, you must choose a subscription plan that best suits your business needs (number of employees, locations, enterprise-level features). Different pricing options start at 39 USD per month per user. Although we don’t offer plans with unlimited users, you have 3 employee users included in all plans and can add as many additional users as needed for a small fee. Learn more about RemOnline subscription plans and their feature catalogs on the Pricing page.
To organize the appointment times of your HVAC contractors, we advise you to use one of the helpful features in RemOnline — the Work Order Scheduler. This scheduling system allows you to plan field services, create jobs for your team, and evenly distribute the workload and resources. This is a powerful tool to manage HVAC scheduling and dispatching in your company.
This is field service management software for small and medium-sized businesses that operate as HVAC contractors. The key features include work order management, job progress tracking, a database with customer details, equipment tracking, service history, and inventory record-keeping. There are also additional features for business owners like KPI monitoring and complicated reporting tools to analyze business performance.
The integration with QuickBooks Online is available to all RemOnline users with no additional fees. You can synchronize your invoices, taxes, clients, and products added to work orders between the accounting and business management software systems.
There are plenty of reasons why you should digitize your business processes. First, this will improve customer service — you can speed up the work order processing in the field. With automated communication tools like SMS and email notifications, it will be easy for your team to keep customers informed of the work progress and develop trustful relationships with them. Another benefit is routine automation — if your techs spend less time on data entry and admin tasks, they can focus more on their work. Finally, only modern software systems can provide insightful analytics into your business's key performance indicators like income, employee efficiency, customer satisfaction, marketing ROI, etc.