*This app is available to all active RemOnline users at no extra charge
Download the app and get all the benefits 
Full-cycle mobile work order management
Clients’ address on the map
Payments via Stripe
Quick contact with colleagues and clients
Sales of products and services
Cut Down on Admin Time
Let your field technicians work efficiently with work orders and maintenance tasks from their smartphones or tablets without wasting time on back-and-forth calls and repetitive data entry. One tap and all active work orders are on the screen — searchable and with secure access.
create work orders/clients/assets
update statuses
add services and spare parts/consumables from stock
check and edit work order details
invoice, accept payments, and close
estimate job’s costs while on site (coming soon)
Besides processing jobs, your employees can sell products to clients in a few taps. Just select items from the list or scan barcodes right in the app.
If you want to deliver a clear message fast, it’s sometimes better to show a photo than to describe it in all detail. RemOnline’s phone and tablet application lets you attach pictures and files to work orders so everyone immediately understands all the details.
Open the work order you need in the app and instantly add products and services by scanning their barcodes. The total cost will be generated automatically.
Sign up today to evaluate the RemOnline app and all other automation tools of RemOnline for 7 days free. No credit card required
Customers like it when field employees know what has to be done, what was done previously, and how it should be done. While on the way, your team can quickly check the essential information about new assignments, customer preferences, and service history in the work order management software. Moreover, they can open clients’ addresses on the map from the work order card.
Enjoy seamless transactions with Stripe, making payments uncomplicated and secure for you and your clients. Invoice clients on-site, send a payment link, and enjoy getting paid conveniently via the Work Orders app.
“If our field techs don't have internet access, for example, they do the configuration and the report, they finish the work order, they close it, and then we do the process with the client from the office. But it is much more effective than our processes before RemOnline — it took us up to two to three days previously.”
Thanks to the assignment completion tracking in each work order, you can easily follow the activity history and control work progress there. Whoever works on the work order knows what is going on.
Keep your team informed and accountable with real-time access to their schedules, all from the convenience of their smartphones. Maximize efficiency and resource allocation by monitoring workloads and ensuring everyone is on the same page.
View the list of upcoming tasks, check out the ones already completed, assign responsible field workers, and create new tasks anytime and anywhere. Track the history of all changes from creation to task completion, write a comment, and attach a photo or file.
Leave comments in the work order to keep information trackable and organized in one place. You can make them accessible to everyone involved or keep them private.
Have questions or concerns after checking the work order details? You can call a responsible office manager or a client via the app.
Phone and Tablet App
Your employees can be more efficient wherever they are, quickly processing jobs on their favorite mobile devices. When using the tablet app, they get additional benefits in terms of convenience:
View the work orders list while simultaneously accessing job information
Browse through upcoming tasks while photos from the gallery load
Use the RemOnline app alongside other applications via Split View
Your employees can easily navigate through the app thanks to functional work order filtering, a customizable menu, and a display of product images to quickly check the availability of products in stock.
Exciting?
RemOnline App to boost technician productivity in the field
FAQ
When in the field, log in with your RemOnline account to the RemOnline App to open a list of all active work orders and sort them to find the one you need or create a new one. When you open the work order card, you will see its details e.g., technicians assigned, works/materials added, equipment used, payments, and the Event Feed. You can edit general information about assignments, add assets, services, and materials or edit them. It is also possible to change the status of the work order. In the Event Feed, you can add a photo or a comment to the work order so other field team members can follow what was done.
There is a convenient communication functionality for mobile users in the app. Just hit a comment icon to add a comment, tap the information icon to call the customer or manager, or copy the work order link.
The main goal of using this type of management tool is to simplify the processing of daily tasks for your employees. As a result, they will complete workflows faster, increasing your business efficiency and customer satisfaction. A great benefit for users would be an easy-to-use assignment function allowing you to track the daily work orders you receive from customers. Another helpful feature is a built-in calendar for scheduling appointments and maintaining employees’ work schedules. Your new cloud-based field service management software should also be capable of providing you with stock and asset management features. And if you want to fully automate your business processes, look for a solution that offers various integration and API access possibilities.
It is free for all RemOnline users, whether you use a basic plan or a full-package subscription. You can download the application on the App Store or Google Play and sign in with the login credentials you used when creating your account in the RemOnline system.
No business insights are available in the RemOnline App because this application is for field service and maintenance teams. For business owners, we have another management app — Boss. It has advanced reporting & dashboards to track your company’s KPIs in real-time or over a certain period.
There are plenty of reasons why an application for work order processing on the go is a must for service businesses:
You can use RemOnline to manage your or your client’s assets and organize maintenance processes. These assets include physical items such as equipment, appliances, devices, and vehicles. To manage them effectively, RemOnline provides features such as a centralized database of assets where you can easily track maintenance and usage, job scheduling, inventory management, and reporting capabilities. By implementing a unified tool for maintenance and asset tracking, you can optimize asset utilization, reduce maintenance costs, improve compliance, and make informed decisions regarding asset acquisition, disposal, and allocation. It helps maintenance managers streamline asset management processes, complete preventive maintenance tasks timely, and ensure that valuable assets are utilized effectively.
