RemOnline App for Android: Work Orders Closing
28 July 2022
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Work Orders
App RemOnline
RemOnline App For Contractors and Field Service Teams
Create work orders, assets, and clients
Know what to do
Follow the actions done
Add works & parts
Update statuses
Comment & attach files
Accept payments & close
Quick contact
Task manager
Access Work Orders From Anywhere
Let your field technicians work efficiently with work orders from their mobile devices without wasting time on routine tasks and repetitive data entry. One tap and all active work orders are on the screen — searchable and easy to access.
Scan Barcodes With Your Smartphone
Speed up your work order processing with the barcode scanner of the Work Orders mobile application. Open the work order you need in the app and instantly add products and services by scanning their barcodes. The total cost will be generated automatically.
Set Tasks for Employees
View the list of all tasks, find the ones you need, edit details, and create new tasks anytime and anywhere. And in the Event Feed, you will see the history of all changes from creation to completion of the task, as well as write a comment and attach a photo or file.
Сheck Work Order Details Before You Arrive
Customers like it when field employees know what has to be done, what was done previously, and how it should be done. While on the way, your team can quickly check the essential information about new assignments, preferences of the customer, and service history.
Moreover, they can open the customer's address on maps right from the work order card.
Process Jobs Right in the Field
Simply open the app to create work orders/clients/assets, update statuses, add or delete services/spare parts/consumables, edit work order details, accept payments and close. Cut down on admin time and focus on the job.
Business Invoicing and Payments On the Go
Create, delete/restore inflows, outflows, and money transfers in cashboxes to keep track of essential data and improve financial accounting. Control cashbox balances and payments conveniently via the app.
Keep Track Of All Changes
There is an Event Feed for assignment completion tracking in each work order. You can easily follow the activity history and control work progress there. Whoever works on the work order knows what is going on.
Keep Colleagues Updated
Leave comments in the work order to keep information trackable and organized in one place. You can make them accessible for everyone involved in the process or keep them visible to you only.
Quick Communication with Customers and Managers
Have questions or concerns after checking the work order details? You can call a responsible office manager or a customer via the app.
Exciting?
Download Work Orders App to boost technician productivity in the field
FAQ
How do I manage my work orders in the Work Orders App?
When in the field, log in to the Work Orders App to open the general list of all active work orders and sort or filter them to find the one you need. When you open the work order card, you will see its details e.g., technicians assigned, works/materials added, equipment used, payments, and the Event Feed. You can edit general information about assignments, add services and materials or edit them. It is also possible to change the status of the work order. In the Event Feed, you can add a photo or a comment to the work order so other field team members can follow what was done.
Is there a built-in messaging option in the Work Orders App?
There is a convenient communication functionality for mobile users in the app. Just hit a comment icon to add a comment, tap the information icon to call the customer or manager, or copy the work order link.
How do I choose the right field service management tool for my small business?
The main goal of using this type of management tool is to simplify the processing of daily tasks for your employees. As a result, they will complete workflows faster, increasing your business efficiency and customer satisfaction. A great benefit for users would be an easy-to-use assignment function that will allow you to track the daily work orders you receive from customers. Another useful feature is a built-in calendar for scheduling appointments and maintaining employees’ work schedules. The tool should also be capable of providing you with stock and asset management functions. And if you want to fully automate your business processes, look for a solution that offers various integration possibilities.
How much does the Work Orders App cost?
It is free for all RemOnline users. You can download the application on the App Store or Google Play and sign in with the login credentials you used when creating your account in the RemOnline system.
Are there reporting features in the Work Orders App?
No, there aren’t any business insights available in the RemOnline App because this is an employee application. For business owners, we have another management app — RemOnline Boss. It has advanced reporting & dashboards where you can track your company’s KPIs in real time or over a certain period.
Why do you need a Work Orders App?
There are plenty of reasons why an application for work order processing on the go is a must for service businesses:
- streamline business operations so your employees can spend less time managing their routine tasks
- avoid misunderstanding between field technicians and the back office thanks to the instant synchronization between the web version and the Work Orders App
- get rid of information clutter in messengers and be able to follow the history of works, maintenance requests, parts, invoices, and comments in one feed
- notice any changes in work orders, and control the work progress at every stage.
Attach Photos and Files To Work Orders
If you want to deliver a clear message fast, it’s sometimes better to show a photo than to describe it in all detail. Particularly if it’s a work order from a customer. The Work Orders application allows you to attach pictures and files to work orders so everyone immediately understands this service request.