Critical Reasons to Implement Customer Relationship ...
20 January 2023
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Retail CRM Software RemOnline
Manage Sales, Clients, and Supply Chain Operations with Ease
Sales automation for stores of different types:
Omnichannel Retail Solution to Boost Sales
Manage your in-store and online sales, marketing communications, and consumer relationships in RemOnline.
Work orders and sales from all channels in one database
Profitable product assortment
One customer relationship management system for all operations
Performance control and revenue growth
Improve the efficiency of your selling efforts
High lead conversion rates
Efficient delivery and pickup processes
Fast processing of sales and work orders
Loyal and delighted customers
Convert More Leads to Clients
Capture prospects from various channels (e.g. your website, calls, online stores) automatically in your retail CRM. Build status chains to help your associates convert leads to successful sales. Analyze which marketing campaigns bring you more leads and which have better conversion to work orders and sales.
A single database of leads from social media platforms, websites, marketplaces, and calls
Timely processing of prospects
Individual status chains for different types of leads
Reporting on marketing effectiveness
Book a 30-minute Demo to see how RemOnline can save you time = money
Process Work Orders and Sales Faster
Use flexible forms, built-in directories, and custom document templates to quickly place online and offline work orders. Benefit from RemOnline’s payment functionalities and pricing management tools to save your bottom line.
Automatic calculation of work order costs
Cash/non-cash payment processing and refunds to customers
Work order update notifications for employees and consumers
Flexible setup of prices
All jobs at a glance
One table of work orders displaying statuses, deadlines, and assigned employees
Instant calculations
The final cost of work orders is calculated automatically including products, materials, services, and discounts
Price optimization
Prices and markups are calculated from the purchase price of the goods automatically
Shipping and In-Store Pickups that Run Like Clockwork
Allocate delivery jobs in the Work Order Scheduler so everyone from your delivery team knows what, where and when to deliver. Send automatic reminders to customers about upcoming deliveries and collect feedback after pickup to monitor service quality.
Fulfill local pickup orders and make quick sales of items in stock. You can easily write off products for sale with a barcode scanner, by name, code, part number, and serial number.
Delivery service schedules consolidated with your employees’ Work schedules
Route sheet for delivery employees
Delivery reminders for customers
Fast sale of goods in stock
Mobile App for Mobile Associates
With the Work Orders App, your delivery team and packers can quickly verify customer data and order details on their smartphones.
Access to work orders and their details
Adding photos, files, and comments
Easy order search, filtering, and sorting
Closing work orders and accepting payments
Quick communication with customers and managers
Smart Customer Base Management to Increase Loyalty
In our CRM for retailers, you can not only collect customer details into a single database but also maintain them effectively. Know your target audience, develop long-lasting consumer loyalty and grow your customer base with RemOnline.
Automatic notifications on special offers and promotions
VoIP integration and incoming call recording
Customizable discounts for loyal customers
Purchase and payment history
Create an account in RemOnline and test all features free for 7 days!
Increase your retail business performance with RemOnline
Analytical Tools to Build Best-Selling Product Mix
Analyze which products are more frequently purchased in brick-and-mortar stores and which ones are selling online so that you can properly allocate them in your warehouses. Control stock levels to plan your purchasing budget and avoid selling out. Analyze product margins so you can adjust prices on time. Identify and purchase only goods that are popular among your buyers to increase retail sales.
Identify the most popular and profitable items
Evaluate selling potential of product groups
Assess sale performance of employees
Integrate with Marketplaces for More Profit
Sell your goods on third-party platforms to increase business profitability. Integrate your RemOnline inventory with marketplaces for instant synchronization. Improve customer experience by ensuring consumers can only order products that are in stock.
Your retail CRM software will automatically send you up-to-date information about your stock levels so you won't need to reconcile them manually.
Sales-driving integrations
Connect your stock to any eCommerce platform
Stock level control
See products running low in stock and refill your inventory on time
Warehouse synchronization
Update inventory data in both RemOnline and online stores automatically
Unlimited connections
Set up any number of integrations with any number of online stores
Drive Growth with Insightful Reports
Analyze your KPIs in the easy-to-read charts & trends format of the Company Insights Report to create an effective sales plan. Make decisions based on real data, identify mistakes that lead to poor sales, and find growth points for your business model.
Sales amount, average sale, discounts
Growth and decline in sales for any period
Segmentation by consumer types, employees, stores, marketing campaigns, and periods
Retail sales management tools to run a successful store
Your centralized platform for business management
RemOnline integrates with 200+ business apps. This allows you to better understand your customer behavior, automate communication, and synchronize accounting without leaving your retail CRM system.
VoIP
Messengers and SMS gateways
Virtual cashboxes
Create an account in RemOnline and test all features free for 7 days!
Simplify Financial Record-Keeping
Keep track of your profits, the average sale of online and offline work orders, payments, and refunds to customers. Analyze your cash flow to plan your budget for future periods. Automate sales tax computing, invoice customers in seconds, and sync financial data with your favorite accounting platform.
Cash flow report with a breakdown by item
Mutual settlements with suppliers and customers
Payments and refunds
Advanced features of limiting access to financial data
Daily Key Performance Metrics in Your Smartphone
With the RemOnline Boss App, you can manage your stores from anywhere. On your phone, just go through tabs on business operations with real-time data to be always aware of what is going on in your company.
Cashbox balance control
Instant communication with your team
Daily KPIs
Summaries of data for any period
Why choose RemOnline CRM for your retail company
RemOnline is a cloud-based retail CRM solution that you can access from any device. No downloads or time-consuming updates. Simply create an account and get to work.
Our dedicated support team will help you customize RemOnline according to your business processes and goals.
See RemOnline in action by scheduling a free demo for you and your team.
Use step-by-step guides and video tutorials to set up your account just the way you need it.
Book a 30-minute Demo to see how RemOnline can save you time = money
FAQ
What types of retail stores is RemOnline suitable for?
RemOnline is a great choice for retailers that sell goods and services online or in brick-and-mortar stores (e.g. convenience stores, apparel stores). You can manage different kinds of sales, organize inventory management, and improve customer satisfaction.
Does RemOnline integrate with Shopify?
Yes, you can connect your Shopify store to RemOnline via Zapier. When buyers make a purchase in Shopify, a new work order will be created in your RemOnline account automatically.
What are the benefits of customer relationship management in retail?
The critical advantages of managing relationships with your consumers properly are increased customer retention rate and improved customer loyalty. It will help you keep your target audience engaged with your brand and encourage them to come to your store again.
