Control each stage of work order processing with Status Time Limits
Create individual workflows for different work order types
Have customer contacts and device repair history always at hand
Process jobs and tasks, add photos/comments to repair tickets, and accept payments via the mobile app Work Orders
Plan your field technicians’ time in a convenient calendar format of the Work Order Scheduler
Send out on-my-way alerts to customers and collect feedback after the tech’s visit via SMS
Automate your computer servicing center with RemOnline to eliminate manual input and shorten waiting time
Integration with IMEI Lookup to automatically detect devices by IMEI code
Automatic cost calculation based on services and goods added to work orders
Quick price and discount setup based on the purchase price and margin
Prebuilt directories for services, goods, and faults
Specifying payers separately from clients in work orders
Keep mutual settlements with customers and suppliers in RemOnline to control your debts
Accept non-cash/cash payments and make refunds
Create an unlimited number of cashboxes for one or more locations
Generate professional-looking computer repair invoices and warranty sheets
Monitor your income and expenses to plan budgets and avoid cash gaps
Track cash flow by line item
Analyze profit by work orders and sales for any period
Automate payroll calculation and accrual, control salary payouts
Add the tax rates applicable to your company to the repair shop software RemOnline to automate their application and calculation
Customize tax applications for work orders/sales/invoices/postings
Tax exemptions for individual items/categories
Different tax systems for different locations
Integrate RemOnline with 200+ platforms and services for more business opportunities
View customer or work order information in the incoming call card and listen to recorded conversations
Set up automatic alerts to inform about promotions, work order statuses or collect feedback
Keep accurate records of your financial operations to be compliant with legal requirements
Control what's happening in work orders, calls, finances, and stock, as well as recover accidentally deleted items in the Activity Log
Configure access restrictions to program functions based on employees’ roles to eliminate internal security risks
Let RemOnline calculate hourly/daily wages, commissions, and bonuses according to employee KPIs and work schedules
Set up individual work schedules for each location and employee to keep track of working and non-working days in the built-in Work Schedule calendar
Generate more than 20 types of reports on all areas of your computer repairing company's activities for any period in seconds
Finances, work orders, and inventory
Employee and workflow efficiency
Monitor your computer repair shop performance from wherever you are:
Key metrics, cashboxes, and customer feedback
Contacting employees in one tap
Free support and personal onboarding assistance
Preset account template for computer repairing businesses
Daily backups and data security
Quickstart without downloads, installation, or programming assistance
Sign up and invite employees
Add services and products to the system
Create your first work order and accept payment
The software for PC repair centers is a modern business management tool to digitize daily operations and optimize productivity. This kind of program is mainly a web-based tool accessible from any device. They are flexible and can be used by various types of businesses. After signing up, pre-configured features will be in your account based on your industry. The typical features include repair ticketing, a detailed customer database, record keeping of sales, invoicing, inventory management, payroll calculation, and business analytics.
Instead of spreadsheets, use a web-based work order platform for repair shops. With its custom work log functionality, you’ll be able to build efficient workflows for managing your PC repair jobs and thus increase the efficiency of your employees. They will spend less time processing service tickets and benefit from faster invoicing. As a result, your business will provide a high-quality customer service experience.
Yes, it does. If you operate in the retail & repair industry, you can use RemOnline not only as repair service management software but also as a tool to manage online sales. The Custom Integration feature enables you to set up the unloading of products from the RemOnline warehouses to any online store that supports importing goods via an XLS file upload.
You should use field service software for reduced manual work and effective management of repairs on the go. It will help you conveniently manage PC service routines and repairs on your smartphone or tablet. If you use RemOnline, your field crew can process work orders in the Work Orders App. This application is available for iOS, Android, iPad, and Android tablets. And all RemOnline users can use it free of charge. When working with the RemOnline App, your employees will be able to:
A repair shop solution can significantly improve satisfaction and increase the loyalty of your customers by providing a more efficient and streamlined experience. With this repair software, customers can easily schedule appointments, track the status of their repairs, and receive real-time notifications when their device is ready for pickup. Additionally, software for repair centres can help automate billing and invoicing processes, ensuring that customers receive accurate and timely invoices.
Various reporting features in RemOnline will give powerful insights into your computer repair shop’s performance. You can analyze how effectively your team processes work orders, sells goods, manages inventories, and more. For example, you’ll see the total sales profit in each location in sales reports. To adjust product pricing, just view the Assortment Analysis Repost. And to understand the performance of your finances, open the financial reports on cash flow, payroll, and profits. All data is accessible from any device and for any period and can be generated into an easy-to-read table in seconds.
Yes, there is a full set of features to manage your warehouse in RemOnline. You can create an inventory database of goods and assets and organize them as virtual warehouses. To keep everything in order, you can perform warehouse operations like seeing stock levels, posting, writing off or transferring products, making returns to suppliers, and adding parts to work orders or sales. It is also possible to use bin locations, serial numbers, and barcode labeling.
There are a few key factors to consider when looking for a modern repair shop management solution:
Software for repair shops can streamline many common operations, such as scheduling appointments and managing inventory and customer base. With scheduling tools, repair shops can easily manage appointments and ensure customers are serviced on time. Inventory management features can help track parts and supplies, preventing overstocking or shortages. The database of repair orders and clients can store customer information, such as contact details and service history, making it easier to provide personalized service and follow-up. Additionally, the software can automate tasks such as invoicing and cash and credit card payment processing, reducing administrative burdens and allowing staff to focus on repairing computers.