Music Equipment Repair With Simplified Admin Work

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Work Order and
Customer Database

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Inventory of Instruments
and Materials

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In-Store and Online Sales
Managed in One Program

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Branded Invoices in Seconds

Want to trial? The first 7 days are free

RemOnline is an integrated solution with mobile apps and cross-device access

Job Management at Each Step of Your Funnel

Perform maintenance, restoration, and repairs of musical instruments on time using status sequences and time limits.

  • All work orders are on one page with flexible filters
  • Estimate a job cost, create various offers, and convert an approved estimate to a work order in a few clicks
  • Workflows for different types of works
  • Facebook Messenger and Instagram Direct conversations linked to client profiles and work orders
  • Notifications to clients and employees about status changes, work order assignments, and progress
  • When dealing with corporate clients, specify who is the payer in work orders and generate relevant invoices in seconds

CRM for Musical Instrument Shops

Organize client details, service, payment, and transaction type history in one database. Keep records of instruments to know where each piece is located and which instrument repair specialist works on it.

  • Location and transfer control
  • Digital warehouses of assets
  • Service history for each musical instrument

Parts and Materials are Always in Stock

Don't slow the work order processing because some consumables or musical instrument repair tools are out of stock. RemOnline lets music shops keep accurate inventory records to ensure optimum stock levels.

  • Set up a “minimum stock level” alert for each item to ensure that frequently used materials and spare parts are in stock
  • Use any of the four available stocktaking methods to check what’s in and what’s missing regularly

Dealing with musical instrument sales?
Keep records of all activities in one music instrument repair shop management software

Reasonable Prices for Goods and Services

Set prices based on each item's purchase price and margin to avoid operating at a loss.

  • Automatically calculate the final cost of a repair job based on materials used and items added
  • One-time and recurring customer discounts
  • Warranty and post-warranty customer service

Payments and Refunds to Clients

Accept cash and non-cash payments, analyze cash flow, and control debts in RemOnline.

  • Create a wide variety of cashboxes to control finances in each location
  • Configure employees’ access to cashboxes and payments
  • Keep mutual settlements with suppliers, employees, private and corporate clients

Increase Product Turnover

Fill your warehouse with the music equipment your clients look for, and maximize product turnover and profit through additional sales on marketplaces.

Quick Work Order Processing on Smartphones and Tablets

A busy repair technician doesn't have to return to a computer to check the work order information or see the service history of the musical instruments. Install the RemOnline Work Orders App to:

  • Add photos, files, and comments to work orders
  • Follow what was done in each work order 
  • Overview of all work orders for a quick search
  • Update statuses and accept payments
  • Manage and complete tasks on the move

RemOnline will speed up your daily operations to give you extra time for growth

Less Manual Input, More Time For Clients

Process work orders and sales faster with preset service/goods directories and flexible forms. Set up templates for documents like estimates and repair invoices and generate them in a few clicks.

Automated Payroll Computing

Forget tedious manual calculations and deliver a perfect paycheck to your instrument repair & restoration specialists every month.

Control Your Business From Anywhere

You can be absent from your musical instrument shop and still control business processes. Stay in touch with your employees and monitor productivity from anywhere via the RemOnline Boss mobile app.

  • Monitor daily metrics and reports for any period
  • View customer reviews
  • Connect with employees
  • Check cashbox balances

Financial Management with No Stress

Forget about cash gaps and losses. RemOnline helps you control cash flows and plan budgets.

  • Monitoring of repair shop income and expenses by line item
  • Automatic sales tax calculation
  • Mutual settlements and control of debts with suppliers

Xero Integration For Accurate Accounting Data

Connect RemOnline to an accounting system and forget about time-consuming data entry. Invoices, client info, product details, and sales tax configuration will be synchronized and instantly updated.

Use data to get more profit from
instrument repairs

Reporting and Analytics To Drive Growth

Manage your company based on valuable insights into data analytics.

  • Generate 20+ reports in a few clicks
  • Track revenue by employees and locations
  • View trends in work orders, sales, inventory, and payments on interactive charts

More Data Security in Your Instrument Repair Shop

Secure your business from data leaks with RemOnline.

  • All employee actions in the account on a single Activity Log page 
  • Flexible access restriction for employees based on their roles and responsibilities
  • Daily backups
  • Two-factor authentication via the RemOnline Boss app

Why Work With Us

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Personalized Onboarding
For a Quick Start

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Support Service
via Chat or Phone

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Flexible Plans To Fit
Any Size and Specialization

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Self-Serving Help Center
and Video Tutorials

You know how to repair musical instruments.
We know how to automate processes in your shop. Let’s collaborate!

Create an account in RemOnline and test all features for free for 7 days.
No credit card required.


Why do I need to use workshop software to manage musical instrument repairs?


Regardless of size and specialization, modern repair shops need software to keep track of their repair services, work orders, customers, and small retail sales. It helps to organize work properly and avoid confusion when processing instrument repairs.

RemOnline is a cloud-based program for musical instrument repair shops that helps automate daily tasks and business processes. You will be able to:

  • Maintain a customer base of bands and professional musicians
  • Process work orders for the repair of music instruments
  • Set tasks for repair specialists and control deadlines
  • Organize the inventory of spare parts, electronic instruments, consumables, and accessories
  • Notify customers about the completion of repairs automatically
  • Keep track of accessory sales in the music store
  • Configure an automatic calculation of daily and hourly wages for your instrument repair techs
  • Create digital cashboxes to accept cash payments
  • Set up discounts to build effective customer loyalty programs
  • Monitor service history and company KPIs in real-time

In addition, RemOnline allows your repair technicians to create, delete, and edit document templates with no hassle. They can create and print professional invoices, labels, price tags, warranty coupons, and receipts in one click right from a browser window.

What is the best way to keep track of instrument repair & restoration in a small repair shop?


The most efficient way to do so is to use a special software solution that saves all details, actions, and comments on work orders automatically in the system. This will allow you to quickly understand the situation and assign work to repair techs without wasting time and money.

A program like RemOnline speeds up and simplifies the processing of new work orders thanks to ready-made work order profiles that are fully customizable to your type of business. In a matter of minutes, you can place a repair order and specify in it:

  • the type, brand, and model of the musical instrument
  • a description of the failure, maintenance work like adjusting woodwinds, or a list of basic services
  • necessary spare parts, consumables
  • notes, and other useful information.

Additionally, after a one-time setup of the price list, the program will automatically calculate and substitute the final cost on the work order.

Can I create invoices in RemOnline?


Yes, you can generate professional invoices in RemOnline with a few clicks. Just set up templates for your branded invoices in the system once and easily print them out or send them by email whenever you need them. This option will save your employees lots of time and effort.

  1. RemOnline
  2. Musical Instrument Shop Management Software