Client profiles, filtering for individuals, legal entities, suppliers, personal discounts, communication and sales history log, associated assets, tasks, work orders, and payment records.
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All prices are in EURO and exclude special offers and sales tax where applicable. Annual subscriptions are billed yearly.
Features
Startup
€29
Business
€69
Enterprise
€99
Client Database & CRM Toolkit
Client Database
Leads
A single dashboard to manage potential clients captured from different sources, route them through the sales funnel stages, track progress, analyze ad campaigns’ efficiency, automate follow-ups, and convert them into work orders/sales.
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Notifications
Automated Email/SMS messages to update, remind, or promote. Custom templates. Branded SMS. Both for clients and employees.
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Scheduled SMS
Create scheduled SMS campaigns at a specific date and time, use events and custom status updates in work orders and lead entries to trigger a rule-based automated workflow.
Status time limits for Leads
Put maximum lead processing times allowed in different statuses. Upon expiry, instantly see outstanding leads that need action among other prospects.
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Initial Lead status
Assign a type-dependent default status automatically to newly-created leads, prompting them to a more personalized rule-based workflow to give you higher chances of winning their business.
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Customer reviews—5-point system
Tracking of customer reviews collected on a 5-point scale system.
Customer reviews—Advanced
Tracking of customer reviews on one of three rating systems: a 5-point scale, NPS, or binary system. Customization of the response to feedback depending on the client's score.
Work Orders & Sales
Work Order Management
Manage work orders, track jobs, sales, services, clients, assets, parts, and materials in real-time, quickly track activities in work order feed, and process jobs on the go.
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Work Order Scheduler
Measure current workload, track jobs, tickets, and assigned specialists or field crews, easily dispatch tickets holding service details on the calendar, quickly follow up and fill gaps to minimize downtime, and maximize efficiency.
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Sales
Improve sales and service delivery, optimize costs, adjust stock levels and markups dynamically, use bulk actions, add price tags and barcodes.
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Task Manager
Keep assignments and day-to-day activities followed from start to finish using automated alerts to get the job done in time. Available on mobile & tablets.
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Status time limit for Orders
Put maximum times allowed for sales and work orders in different statuses. Upon expiry, tag entries as outstanding and prioritize addressing them.
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Initial Work Order status
Assign a type-dependent default status automatically to newly-created work orders prompting them to a more personalized workflow, specific action, or chosen employee.
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Client and Payer fields
Specify clients and payers in the work order form separately to keep accurate financial records when accepting jobs from corporate clients
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Inventory
Inventory Management
Selling and receiving into warehouses. Manage products, parts or materials and usage, count inventory lists with full support for tracking lot and serial numbers, barcode management, and label printing.
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Serialized Inventory
Stay organized with lots & serial numbers, know where products, assets, parts, and materials are going, create warehouse transfers across locations, log history, and report on the fly.
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Stocktake
Take the pain out of physical stocktake, use four-way inventory reconciliation to quickly detect bottlenecks and address potential inefficiencies on short notice.
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Bin locations
Control warehousing and shipping with an unlimited number of bins for shorter cycle times and increased efficiencies.
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Advanced inventory settings
Configure allowed actions and operations at each warehouse level, and expand or limit permissions for each employee.
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Finance & Management
Cash flow management
Stay on top of your cash flow, easily monitor payables, receivables, outstanding invoices, payment settlements, and client returns.
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Balances and settlements
Track balances and payment settlements, simply pay and get paid without struggling with tedious reconciliations.
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Reports
Assortment report, report on cash flow, work orders, sales, inventory, SMS outreach and the rest of KPIs in just a few clicks.
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Dashboard
Data-driven performance metrics and easy-to-read visual analytics within a custom period of time or compared to the figures produced for prior months, quarters, or years.
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Assortment Analysis
Analyze the overall profitability of the product range and individual items/categories, evaluate and predict the demand for the assortment, determine pricing efficiency.
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Activity log: full history
Logging of all user actions from account login to deleted attachments, documents, or clients with the ability to restore them without limitation.
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Company Insights
Explore causes, get actionable insights, and uncover new growth opportunities with a versatile interactive tool designed to leverage your data analytics.
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Advanced cashbox settings
Configure allowed actions and operations at each cashbox level, and expand or limit permissions for each employee.
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Employees
Employee Work Schedules
Control employee work schedules in a handy calendar format. Plan the working and non-working days of your team in each location.
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Payroll & Accrual
Automate employee payroll based on work schedules or jobs completed, including commissions, coefficients, penalties, and bonuses. Accrue and pay salaries out.
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Integrations
API
Seamless integration with any apps and tools you need for business using the API.
Zapier
Combine RemOnline and 3000+ tools into a single ecosystem: Facebook Leads, Google Ads Leads, Shopify Orders, Google Sheets, etc.
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Whatsapp & Viber
Streamline your customer communication by opening instant messaging chats on WhatsApp and Viber right from work orders.
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Zadarma VoIP
Integrate your account with Zadarma VoIP to efficiently manage calls with leads and clients in your CRM system.
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Twilio & Bulk SMS
Connect RemOnline with text broadcasting gateways for cost-effective business communication.
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Customer Support
Help Center
Step-by-step guides, answers to frequently asked questions, and video tutorials.
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Support Services for Account Owners
Real-time assistance by our technical experts to get your RemOnline account set up and running seamlessly.
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Account Setup Services
If you don't have time to configure your RemOnline account properly, delegate it to our dedicated support team (additional charges apply).
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Support Services for Your Entire Team
In addition to account owners, our support team assists employees with getting started and operating RemOnline.
Free Onboarding and Account Setup
Our support team will import data and help you set up inventory, clients, and document templates within the first 30 days after activating your subscription.
Customized Webinars for Your Team
Request webinars customized for your business needs and workflows so your employees quickly learn the features they need for their job.
Assistance with Third-Party Service Integration via API
Contact RemOnline Support if you need to integrate your account with a third-party system not included in the list of direct integrations.
Direct Communication with RemOnline’s Product Team
Discuss challenges, feedback, and requests regarding RemOnline’s features and services directly with our product team (service provided on demand).
Quarterly Account Review
Get recommendations for more productive system use after a quarterly review of your settings conducted by the RemOnline Customer Success Team.
Available In All Plans
Mobile App for Business Owners and Executives
Track key metrics, monitor cashbox statuses, overview customer feedback, and quickly get in touch with employees via the RemOnline Boss App.
Mobile App for Work Order Management
Add photos and files, control any changes done to work orders, and leave comments for colleagues in the Work Order App.
Questions & Answers
What is the 7-day trial period?
During this period you will have free access to all features in RemOnline as well as get assistance from our technical support. You’ll see what RemOnline can all do and determine what functions you need for your business without any commitment. To start your trial you’ll only need to create an account, we don’t require you to either add a credit card or sign up a contract. Switch to a paid plan at any time, and we will add the remaining days of the trial to your subscription duration.
What basic features are available in the Hobby subscription plan?
The Hobby Plan is limited to 2 employees and 1 location and cannot be extended. There is also a restriction on creating up to 100 work orders/sales per month. The feature set includes the following basic functions:
Work order and sales processing: scheduling work orders and appointments, assigning responsible employees, generating documents, reporting on profits from work orders and sales.
CRM: client profiles with a complete interaction history linked to asset profiles, individual discounts, collecting customer feedback on a 5-point rating system.
Inventory management: warehouses for products and assets, product serialization, writing off products to sales and work orders, product turnover report.
Financial management: cashboxes for different payment types, balances and payment settlements with clients and suppliers, estimating and invoicing, financial reporting.
Can I change subscription plans?
Yes, you can switch from one plan to another at any time. You can also add and remove employees/locations an unlimited number of times. RemOnline simply shows you the new cost of the plan and recounts the days until the end of the subscription.
What are the differences between subscription plans?
The plans differ in the features available, the number of free employee seats, and the limits on adding employees. Also, there is a limit on the work order/sale number in the Hobby plan. View the table above for details.
How can I pay for the RemOnline subscription?
We accept Visa, MasterCard, American Express, UnionPay credit cards. The prices on the website are indicated in US Dollars but you can pay by card in any currency. If you pay in a different currency, an amount equal to the indicated price in US Dollars will be debited at the rate of the bank that issued your card.
Alternatively, you can pay for your RemOnline subscription by SWIFT or SEPA bank transfer. Contact our support team for more information.
What happens when my subscription ends?
After the subscription expires, the Grace Period starts – there are 7 days, when you can use RemOnline against the future renewal of the subscription. If you don’t renew the subscription during this time, your account will be blocked, and in a year all data will be deleted.
Can I set up auto-renewal so I don't have to worry about losing access to my account?
After you pay for a subscription with your card for the first time, your billing information is saved and auto-renewal is automatically set up based on the selected settings. You can turn auto-renewal on or off at any time in the account settings.
What does a "number of locations" mean in subscription plans?
A location is an office, branch, department, or area created to share data within the same company. For example, there can be different outlets or several workshops of the same network. All statistics and reporting in the program is built around locations. To choose the best suitable pricing plan, pay attention to the number of available locations and employees.
Can I work with one account on several devices simultaneously?
RemOnline users can have one session on a mobile device and a desktop at the same time. If you log in from another desktop or mobile device, your session will be dropped (RemOnline will ask you to enter login and password).
Do you have a referral program?
Yes, our referral program allows you to use RemOnline with a discount or completely for free. Invite your friends and partners to RemOnline and get 10% of their payments to your subscription renewal balance. You will find your referral link in your RemOnline account after you sign up.