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Database of potential and existing clients, including contact information, past interactions, purchase history, associated assets, and other relevant details to help you target marketing efforts and provide personalized communication.
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Connect 2-way SMS, WhatsApp, Facebook, and Instagram to manage all customer conversations in one place — now with AI-powered tools to boost sales team efficiency.
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Automated Email/SMS messages to update, remind, or promote. Custom templates. Branded SMS. Both for clients and employees.
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Tracking of customer reviews collected on a 5-point scale system.

Create scheduled SMS campaigns at a specific date and time, use events and custom status updates in work orders and lead entries to trigger a rule-based automated workflow.

Put maximum lead processing times allowed in different statuses. Upon expiry, instantly see outstanding leads that need action among other prospects.
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Assign a type-dependent default status automatically to newly-created leads, prompting them to a more personalized rule-based workflow to give you higher chances of winning their business.
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Tracking of customer reviews on one of three rating systems: a 5-point scale, NPS, or binary system. Customization of the response to feedback depending on the client's score.

Manage work orders, track jobs, sales, services, clients, assets, parts, and materials in real-time, quickly track activities in work order feed, and process jobs on the go.
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Quickly create, send, and manage professional estimates and invoices with e-signature approvals, online payments, real-time status updates, and instant quote-to-job conversions.
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Measure current workload, track jobs, tickets, and assigned specialists or field crews, easily dispatch tickets holding service details on the calendar, quickly follow up and fill gaps to minimize downtime, and maximize efficiency.
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Simplify appointment scheduling with an intuitive calendar that organizes bookings by employee or resource. Online Booking is coming soon, allowing your clients to schedule appointments on their own.

Improve sales and service delivery, optimize costs, adjust stock levels and markups dynamically, use bulk actions, add price tags and barcodes.
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Group services and goods into sets to add them to work orders/estimates in one click — great for small-batch production, repairs, installs, and any service with recurring combos.

Keep assignments and day-to-day activities followed from start to finish using automated alerts to get the job done in time. Available on mobile & tablets.
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Specify clients and payers in the work order form separately to keep accurate financial records when accepting jobs from corporate clients.

Put maximum times allowed for sales and work orders in different statuses. Upon expiry, tag entries as outstanding and prioritize addressing them.
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Assign a type-dependent default status automatically to newly-created work orders prompting them to a more personalized workflow, specific action, or chosen employee.
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Track stock in real time, manage products across multiple locations, and streamline sales, posting, and transfers. Now enhanced with AI-powered tools.
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Stay organized with lots & serial numbers, know where products, assets, parts, and materials are going, create warehouse transfers across locations, log history, and report on the fly.
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Take the pain out of physical stocktake, use four-way inventory reconciliation to quickly detect bottlenecks and address potential inefficiencies on short notice.
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Easily create, send, and manage purchase orders in RO App to keep stock levels accurate, streamline supplier communication, and track incoming inventory with less manual work.

Control warehousing and shipping with an unlimited number of bins for shorter cycle times and increased efficiencies.
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Configure allowed actions and operations at each warehouse level, and expand or limit permissions for each employee.
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Gain unified control across locations with separate pricing, inventory, casboxes, access rights, clock in/out, and workflows.

Stay on top of your cash flow, easily monitor payables, receivables, outstanding invoices, payment settlements, and client returns.
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Track balances and payment settlements, simply pay and get paid without struggling with tedious reconciliations.
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Assortment report, report on cash flow, work orders, sales, inventory, SMS outreach and the rest of KPIs in just a few clicks.
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Data-driven performance metrics and easy-to-read visual analytics within a custom period of time or compared to the figures produced for prior months, quarters, or years.
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Analyze the overall profitability of the product range and individual items/categories, evaluate and predict the demand for the assortment, determine pricing efficiency.
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Logging of all user actions from account login to deleted attachments, documents, or clients with the ability to restore them without limitation.
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Explore causes, get actionable insights, and uncover new growth opportunities with a versatile interactive tool designed to leverage your data analytics.
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Configure allowed actions and operations at each cashbox level, and expand or limit permissions for each employee.
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Let employees start and pause their shifts from the web or mobile app — and even select a location if they work across branches.
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Automate employee payroll based on work schedules or jobs completed, including commissions, coefficients, penalties, and bonuses. Accrue and pay salaries out.
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RO App integrates with Stripe (and soon with Mollie & Square) to let you offer clients convenient payment options with their favorite methods (credit/debit cards, digital wallets, and more).
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Seamless integration with any apps and tools you need for business using the API.
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Integrate RO App with popular automation platforms to automate workflows and connect with 7000+ other apps — no coding required.
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Streamline your customer communication by opening instant messaging chats on WhatsApp and Viber right from work orders.

RO App integrates with Twilio Voice or Zadarma to enable in-app calling, automatic call logging, and easy access to call recordings.
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Sync invoices and taxes between RO App and accounting software. Update client and inventory data automatically. No need to switch systems.
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Connect RO App with text broadcasting gateways for cost-effective 2-way business communication.
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Step-by-step guides, answers to frequently asked questions, and video tutorials.
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Automated support chat to quickly get answers to your questions about RemOnline in real-time.
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If you don't have time to configure your RemOnline account properly, delegate it to our dedicated support team (additional charges apply).
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Live assistance with getting started and operating RemOnline for you and your employees
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Our support team will import data and help you set up inventory, clients, and document templates within the first 30 days after activating your subscription.

Request webinars customized for your business needs and workflows so your employees quickly learn the features they need for their job.

Contact RemOnline Support if you need to integrate your account with a third-party system not included in the list of direct integrations.

Discuss challenges, feedback, and requests regarding RemOnline’s features and services directly with our product team (service provided on demand).

Get recommendations for more productive system use after a quarterly review of your settings conducted by the RemOnline Customer Success Team.