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Personal Approach To Business Boosted By Software Customisation
When every client expects a tailor-made offer, a business management system should be flexible enough to handle non-standard processes. Learn how RemOnline’s customisation options helped PPHU Oknobram speed up internal operations while personally approaching clients.
Table of Contents
Personalisation and Complex Pricing Complicate Record-Keeping
Software that Adapts to Unique Business Needs
Accountability at the Workplace and Faster Customer Service
PPHU Oknobram operates in the window construction industry in Poland. The company sells and installs a variety of window structures, such as windows, gates, doors, shutters, and facade blinds. Every installation project is unique and tailored to the client's needs, and each work order in the business management software should reflect that. However, finding an adaptable solution becomes challenging with the one-size-fits-all approach dominating the SAAS market. Havingn't found the right solution among domestic software providers, Oknobram expanded the search geography and discovered the customisation possibilities of RemOnline.
No other solution on the Polish market offers such a wide range of customisation options as RemOnline.
Grzegorz Waszkiewicz
Owner
Oknobram
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Personalisation and Complex Pricing Complicate Record-Keeping
The construction industry has specifics regarding clients' requirements and price settings, which differ in each case. Moreover, when buying with 23% VAT and selling with 8% VAT, Oknobram gets a particular part of the finances returned from the tax service. That's why Mr. Waszkiewicz must control how much money his company has in turnover and how much money there should be in the cashbox.
Before RemOnline, it was challenging to systematize information about work orders and clients, and to control finances. The owner and his team had no quick access to data because records were kept on paper in office folders. It was also difficult to track the purchase and selling prices that’s why when calculating an estimate for a client, managers had to involve an accountant. All these factors slowed down customer service and didn’t allow Mr. Waszkiewicz to see the overall financial situation.
To get a particular part of our finances returned to us from the tax service, we need to buy at a certain price and sell and install at a different price. That's why it's so important to control how much money we have in turnover and how much money we should actually have in the cashbox.
Grzegorz Waszkiewicz
Owner
Oknobram
Cash Flow Report in RemOnline
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Software that Adapts to Unique Business Needs
With RemOnline, Oknobram could organize and streamline their unusual, non-standard tasks and jobs which they couldn’t do in other software programs. For example, building individual workflows for various work order types, customizing work order forms, and creating different product and service prices. Most importantly, RemOnline gives Mr. Waszkiewicz an instant overview of the money in turnover and the cashbox balance.
As the only one on the market, RemOnline allowed us to calculate how much money we have in turnover—for us, it is a must-have!
Grzegorz Waszkiewicz
Owner
Oknobram
Cashboxes in RemOnline
At the time when Mr. Waszkiewicz discovered RemOnline, there was no Polish interface and video tutorials, so his team had to use a translator. But its flexible functionality reduced that inconvenience.
The only problem was that you didn't have Polish when we found you. Now that RemOnline has the interface, support, and training videos in Polish, it will be much easier for new users to use the system.
Grzegorz Waszkiewicz
Owner
Oknobram
Accountability at the Workplace and Faster Customer Service
Now, when a client calls, Oknobram’s managers don't have to look for information in folders; they just open RemOnline to see whether a particular work order is open or closed and at what stage it is. They don’t need an accountant to help with price calculations either. RemOnline automatically applies the correct prices to estimates and invoices, and the managers responsible for work orders have access to the calculations of each client and record payments in their individual cashboxes.
As an employer, my favorite feature is that each employee has their own cashbox and has to report from it, and RemOnline keeps separate records and control for each employee.
Grzegorz Waszkiewicz
Owner
Oknobram
We thank Mr. Waszkiewicz for sharing his experience streamlining non-standard processes with RemOnline and wish the Oknobram team to achieve new heights through efficiency.
