Angela
How To Prepare Your Repair Business For Black Friday
Black Friday has become a brilliant opportunity for repair shops to boost sales and foster customer loyalty. Here’s how to prepare your shop for success on one of the busiest shopping days of the year.
Table of Contents
Set Realistic Goals for the Holiday Season
Stock Up on Essential Supplies
Fine-tune Your Pricing Strategy
Prepare Your Team for Success
Build Loyalty and Retention
Increase Payment Conversion
Make the Most of High-Demand Seasons with RemOnline
Creating a comprehensive strategy that focuses on drawing in customers, meeting client demands, and delivering a memorable shopping experience will ensure your shop shines on Black Friday. From crafting appealing promotions to equipping your staff to handle an influx of customers, these preparations can make all the difference.
Set Realistic Goals for the Holiday Season
Customers expect exciting offers, but it’s essential to maintain profitability. Start by reviewing past sales and customer traffic to set achievable targets for this holiday season. Offer deals that not only attract your customers but also keep within your profit margins and capabilities. Set specific goals, like increasing foot traffic by a certain percentage or driving sales for select services or products.
Pro Tip: Use RemOnline’s Company Insights report to analyse sales trends and track your progress.
Data-driven decision-making powered by RemOnline
Stock Up on Essential Supplies
Make sure you have enough supplies to meet heightened demand. Assess your current inventory, identify fast-moving items, and reorder parts as necessary. This could include repair parts like screens and batteries, or items you sell, such as phone cases or protective gear.
Check Inventory Efficiently
Use service work order software to evaluate which products sold well and which repair parts were in high demand last year. This helps you strategically plan purchases and avoid stockouts or overstock.
Assortment Analysis Report in RemOnline
Create Bundles for Complementary Services
Bundling services can be an effective way to increase value for customers. For example, a smartphone repair shop might offer a screen repair with a battery replacement at a discounted rate. With RemOnline’s Bundles feature, you can combine services and supplies easily, creating appealing packages while keeping accurate inventory records.
Bundles in RemOnline
Fine-tune Your Pricing Strategy
Beyond selecting the right products, your pricing strategy for Black Friday is key. If you operate multiple locations, consider factors like local demand, foot traffic, and operational hours when setting prices. Planning price adjustments in advance will help you meet seasonal demand while optimising profits.
RemOnline allows you to set location-specific prices, helping you cater to each area’s unique market and maximise sales.
Location-based pricing in RemOnline
Prepare Your Team for Success
Getting your staff ready for Black Friday involves training them to handle high customer volumes with ease. Start by holding workshops on efficient customer service and teamwork. Here’s what you can do:
- Train on Promotions. Ensure your staff understands all promotions and can explain them clearly to customers.
- Plan Schedules. Anticipate busier times and staff accordingly. Flexible shifts can help manage increased foot traffic.
Pro Tip: Use RemOnline’s work orders app to schedule jobs, assign tasks, and manage workloads from your phone, making on-site service even more efficient.
Job Scheduler in RemOnline
When creating a roster for guys, it’s handy to use everything in one system. That's really good. When we schedule detailing jobs, we can see in RemOnline who is working, having a day off, or having a holiday, so we don't overbook cars.
- Boost Morale. Offer incentives or rewards to motivate your team, keeping spirits high on a demanding day. RemOnline Payroll allows you to automate commission calculation for transparent and timely payouts.
- Stay Organised. Ensure your team can manage their workflow with ease and efficiency even during the busiest periods, like Black Friday.
Pro Tip: Try the Board View in RemOnline! This is a visual layout that simplifies the tracking of jobs and estimates for quick status updates and easy navigation.
At-a-glance overview of all ongoing works in RemOnline
Build Loyalty and Retention
Efficient client communication builds trust, keeps your customers engaged, and can speed up the sales process. RemOnline’s Chat feature lets you manage client messages from multiple channels in one place, so you never miss an important opportunity to connect with customers.
Efficient customer communication directly within RemOnline
We get many orders from our Instagram account. RemOnline Chats greatly simplify communication with our florist team. For example, if I'm busy, I can ask my staff to take an Instagram order directly in RemOnline. This helps to keep things running smoothly and process delivery orders on time.
Increase Payment Conversion
With customers eager for deals, a smooth payment process can greatly enhance sales and satisfaction. Convenient payment methods encourage repeat business. Here are the handy tools of the service business software you can use to capture your customers’ heightened purchasing intent:
E-Signature for Approvals
RemOnline’s e-signature feature enables clients to sign approvals and estimates quickly from their devices, keeping things moving smoothly.
Seamless approval process with E-Signature
Stripe Integration for Easy Payments
RemOnline’s Stripe integration allows you to send online payment links, making transactions fast and secure.
Pro Tip: Use the Work Orders app to send a payment link or show a QR code on your smartphone for instant payment, adding convenience for both you and your customers.
Make the Most of High-Demand Seasons with RemOnline
By preparing your repair shop thoroughly for Black Friday, you’ll attract more customers, boost sales, and deliver a fantastic experience that keeps clients coming back. With tools for streamlining approvals, simplifying payments, and enhancing client communication, RemOnline can help you turn the holiday rush into a well-managed sales opportunity.
