Customer Communications

Customer Communications

Organize Customer Communication Channels In One Place

RemOnline is Your Customer Communication Hub

RemOnline is Your Customer Communication Hub

Integration with messengers makes interaction with potential and existing clients smooth and convenient. Chat, estimate a job’s costs, create work orders, sell products, and accept payments in one window!

RemOnline makes it easy to track and respond to messages. Manage business processes based on information received directly in conversations with clients.

All channels in one place

All channels in one place

Communicate via messengers, email, phone, and social media in CRM

Manage chat statuses

Manage chat statuses

Categorize chats into active and closed to track unanswered messages

Create jobs and schedule appointments

Create jobs and schedule appointments

Manage everything in the chat with the client to save time on admin work

Limit employee access

Limit employee access

Know who is responsible for communicating with clients

RemOnline helps businesses like yours streamline their communication with clients

“Your workshop will have a plus growth in customer communication. Your team’s performance is going to increase exponentially. That is guaranteed by us, who have been using RemOnline for about a year now, and we've seen how that has driven us to grow our repair business.”

BlueLinq

Leonardo Miranda

Technical Support Manager

Blue Linq S. A.

Find out how RemOnline can help streamline your company's business processes

Messengers, social media, and SMS in RemOnline CRM

Messengers, social media, and SMS in RemOnline CRM
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WhatsApp

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Two-way SMS

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Two-way Email (coming soon)

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Tik-Tok (coming soon)

Level Up Customer Experience With RemOnline’s Integration Features

Effective application management

Collect customer inquiries from WhatsApp, social media, VoIP, and Email in one place. Distribute leads among managers and lead them through sales funnels customized for your processes. After closing the deal, the lead is converted into a work order or sale in one click.

Effective application management
Unlimited number of connected communication channels

Unlimited number of connected communication channels

Connect as many Facebook and Instagram pages and messenger accounts as you need—in RemOnline, you always see which channel the message came from.

Unlimited number of connected communication channels

Conversations from all messengers and channels in one tab

Convenient processing of leads and work orders

Convenient processing of leads and work orders

Conversation history linked to leads and clients

Conversation history linked to leads and clients

Control access to chats with clients

Control access to chats with clients

Instant deals from instant messaging

From a chat with a potential client, you can immediately create an estimate and send a link to the web form, where they can directly approve your offers. The approved estimate is automatically converted to a work order, linking conversations to the client profile in the database. You can easily see a particular client's communication history, work orders, inquiries, and payments. RemOnline's integration with modern messengers allows you to connect with potential clients, saving time and effort.

Instant deals from instant messaging

Let RemOnline take over a significant part of your daily routine

Customer communication is made even more accessible

Customer communication is made even more accessible

Communicate hassle-free: browse files, listen to audio, and reply to messages without leaving RemOnline. Send feedback requests, payment notifications, delivery confirmations, and more.

“Thanks to the integration with WhatsApp, our technicians instantly see the conversation that is going on with the client. If the client asks, for example, how much a part costs or what time it will take, the technician sees all that information in parallel with the client. Once the diagnostics are done, a notification is sent to the client again through RemOnline telling how much the total of the quote is and how long the repair will take. The client then responds via WhatsApp or email if they accept the quote. And that’s it. Our office team doesn’t have to make calls anymore.”

BlueLinq

Leonardo Miranda

Technical Support Manager

Blue Linq S. A.

Control over messaging channels: be always in the know

RemOnline streamlines instant messaging conversations so that you always know the following:

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which conversations require managers’ attention: RemOnline visualizes the status of chats — active/closed

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who is waiting for a response: the program highlights unanswered customer requests, which allows you to respond quickly and avoid losing sales opportunities

Control over messaging channels: be always in the know
Reliable communication protection

Reliable communication protection

Unlike personal chats, several managers can answer in RemOnline Chats. After setting up the integration, you can:

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configure employee access: assign roles to employees to determine who can communicate with clients

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track responsibility: know who in the team is responsible for a particular message

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protect privacy: ensure the security of confidential customer information and avoid misunderstandings

InProgress

Future improvements for more effective communication with clients

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Message templates to speed up communication

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Assigning a manager for each chat

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Chat with the customer directly from the work order

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Attach media and files to messages

Future improvements for more effective communication with clients

Watch live how RemOnline can help you convert more prospects into clients

Exceed customer expectations with messenger integration

Timely service

Timely service

Respond quickly to customer inquiries and provide timely, personalized service

Chat stage

Chat stage

Build an ideal customer journey and organically fit the chat stage into it

Understanding customer

Understanding customer

Increase your target audience engagement by better understanding customer needs

Combine work orders, sales, communication, and finance in one software

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Manage all business processes in one program

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Organize teamwork right after registration: 3 employee accounts are already included

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Do you have any questions? Contact Support for personalized assistance

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Quickly master the tools you need thanks to step-by-step instructions in the Help Center and videos on the YouTube channel

Combine work orders, sales, communication, and finance in one software

Let RemOnline take over a significant part of your daily routine

FAQ

What messaging channels can RemOnline be integrated with?

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Currently, RemOnline can be integrated with the following messaging channels:

  • WhatsApp: communicate with clients in the world's most popular messenger.
  • Facebook Messenger and Instagram Direct: communicate with clients and store their interaction history in one program.
  • Two-way SMS by Twilio

Why would you benefit from integration with messengers in RemOnline?

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Integration with messengers will help you improve communication with your customer base and optimize your sales funnel. The built-in chat function will allow you to save all conversations with clients in a convenient customer relationship management system and promptly respond to their requests.

Use chat software to customize message templates and create estimates and work orders directly from chats without switching applications. Customer service through messengers will increase customer satisfaction, speed up employee work, and improve productivity.

Pay more attention to customer relationship management and each user in particular. Ultimately, this will help effectively convert visitors into leads and leads into clients and thus establish continuous sales pipelines.

How can messengers help you organize marketing communication with your audience?

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Messenger integration by RemOnline can significantly improve marketing activities and provide tools for marketing automation in one service. After all, it streamlines communication with your target audience (of course, you should consider the right time to contact different marketing groups).

Either way, you can interact with clients in real time by sending relevant offers, notifications about promotions, and new business features.

Collect important data about contacts or prospects, preferences, and behavior, and use it to improve your marketing strategies and personalize your approach.

How do I maintain customer demand through communication via messengers?

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A cloud-based messenger marketing automation platform allows you to effectively support customer demand with quick access to your audience. The chat service can promptly answer questions, advise on products or services, and provide information about promotions and company news.

Collecting customer feedback and analyzing their reactions to products or services is an important advantage. In addition, their wishes and suggestions can inspire further product or service improvements. Such direct communication improves customer relations, increases customer loyalty, and encourages clients to choose the company's products or services again and again.

What business growth opportunities do messengers offer?

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A business owner can choose RemOnline as a collaboration tool to create favorable conditions for the team to work together. At the same time, direct and fast communication with clients in the right hands can also contribute to business growth. This is possible thanks to:

  • Expanding the audience. Using as many different messengers as possible allows you to reach a broader range of clients, as they can choose the most convenient communication channel.
  • Effective customer support. Answering customer questions and providing timely advice and support via messenger creates a comfortable service environment.
  • Advertising options. Messengers can be used to send advertising messages that help you attract inbound leads and increase turnover.

  1. RemOnline
  2. Customer Communications