Service Business
Management Software RemOnline

A service management software solution will help you organize processes, manage customer communications, keep work orders, scheduling of calls and appointments, and regular maintenance visits in order. The most popular type of this software is cloud-based platforms as they offer an accessible user experience and attractive user interface and don’t require time-consuming installations or updates. You just need to sign up on the platform, select a monthly or annual subscription, specify your industry and the system will automatically give you access to preset templates and service directories according to your area of business activity.

Such tools should handle the following tasks:

• Managing customer contacts, including names, phone numbers, and email addresses.
• Generating invoices and viewing customer payments, feedback, and complaints.
• Tracking customer interactions and opportunities over time.
• Analyzing the company’s performance to meet customer expectations better.
• Organizing inventories of spare parts used in repairs and maintenance services.

You can manage these business operations and track finances, get high-value insights into analytics, and automate payroll computing in a cloud-based solution like RemOnline. This modern CRM system is specifically designed for small service businesses so you can be sure its features will meet your business needs.

If you have field employees, the best solution for them would be to manage repairs via the RemOnline Work Orders mobile app for field service businesses. It offers a range of features like viewing all active work orders, using a quick search, editing the work order information, and changing statuses in the app. Your field technicians can focus on doing their job without paying much attention to administrative tasks.

The RemOnline Work Orders application enables your field team to process work orders on a smartphone or tablet. The powerful features include:

• accessing work order data and searching through the work order list
• tracking of all changes made to work orders in the Event Feed
• editing jobs and changing statuses
• commenting or leaving private notes

The main focus of using service business management software is finding ways to help your staff have a higher quality job and better understand the customers and their needs. A cloud-based field service management solution like RemOnline helps businesses that operate in the field stay in touch with clients, negotiate deals, get the most out of each project, reconcile financial data, analyze service lifecycle, get instant alerts about new work orders, improve actual scheduling, quickly generate quotes and invoices, and more. They also offer insights into key performance indicators to inform business decisions and improve customer experience.

Besides customer and work order management features, RemOnline has a set of additional service management functionalities that aim to streamline processes in all business areas:

• Lead Management. You can build workflows with statuses for effective lead processing.
• Built-in Calendar. With the features Work Order Scheduler and Employee Work Schedules, you get a handy calendar view of all available time slots of your techs and company’s resources, as well as manage work schedules and calculate daily and hourly wages.
• Document templates. With preset templates for your industry and flexible forms, your employees can save time and effort when dealing with data entry and document creation. To reduce the risk of human error, the system will autofill customer and asset data and save document preferences for future use.
• Expense tracking. With virtual cashboxes and various reports on financials in RemOnline, you can monitor your cash flow and improve your business's bottom line.
• Real-time data insights. The Company Insights Report empowers you to analyze how your company is doing and what growth points are in sales, work orders, and workforce management.

Field service solutions help businesses manage and coordinate their field service operations. It provides tools and features that enable businesses to schedule and dispatch field technicians efficiently, track their location and progress, manage work orders and service requests, and communicate with customers and team members in real-time. Field service software also typically includes features for inventory management, equipment tracking, route optimization, and reporting and analytics, allowing businesses to optimize their field service operations and improve customer satisfaction.