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Thousands Of Euros Saved By Documenting Detailing Jobs In RemOnline
By implementing a system that simplifies the process of keeping records of every aspect of detailing a car, you can streamline operations and safeguard your business against costly disputes and claims. Let's delve deeper into how documenting detailing jobs in RemOnline helped Car Detail Longmile Road pave the way for substantial savings and improve business performance.
Table of Contents
Excel or Paper Couldn’t Handle a Large Influx of Cars
Enhanced Documentation Process and Remote Management
Saving Thousands of Euros by Preventing False Claims
Initially a car mechanic, Péter Korom vowed not to work around cars anymore after moving to Ireland in 2011. But as the saying goes, never say “never.” In 2013, he started a car window tinting business. In 2020, the business took over a larger unit, expanding from 80 to 1,600 square meters and incorporating a car wash and valet service. The founder soon realized car washing was not sustainable due to competition from underpriced, often unregulated services. So he shifted focus to high-quality car detailing while maintaining window tinting and valet services as a source of customers for the detailing section.
The car wash section of Longmile Road
A new brand was created around superior detailing services to justify higher prices, despite competitors’ similar offers at lower prices with questionable quality. Ultimately, his commitment to high work standards and maintaining loyal staff has helped him regain customers and establish a reputable brand: Car Detail Longmile Road.
We always apply a proper method by following all the manufacturer’s recommendations. Sometimes, the process takes up to four days. And many competitors are just copying our services, even their names. But they don't know what they are doing, they don’t even have enough space to keep cars drying properly. Anyway, it is good for us because customers come back, regretting going after cheaper offers: “Yeah, I made the wrong decision, I went to that garage. Can you fix that?″
Péter Korom
Owner of Car Detail Longmile Road
The car detail section of Longmile Road
Detailing a car at Longmile Road involves thoroughly cleaning, polishing, waxing, and applying a ceramic coating to protect and enhance the vehicle's surface. The ceramic coating offers high durability and UV protection, making cleaning the car easier. Additionally, the company offers a high-end paint protection film (PPF) that heals scratches and long-term durability, with a warranty of up to 12 years. The PPF is a strong material initially used by the military, providing exceptional protection against stone chips and other damages.
Running a car detailing business, too? Let RemOnline organize all your work on one convenient platform.
Excel or Paper Couldn’t Handle a Large Influx of Cars
With Longmile Road providing over 200 car washes daily, it became impossible to track everything manually. This prompted the need for auto detailing software to manage and record car wash operations accurately.
Before using RemOnline, we did not have a system in place. Due to our high volume, more than Excel or paper was needed to manage our operations.
Péter Korom
Owner of Car Detail Longmile Road
Another challenge was keeping track of work orders for dealers on contract. As they pay bills at a particular frequency (weekly, monthly, or every two weeks) and bring in many cars, Mr. Korom needed a system to follow up on which bill was paid and which car was still under account.
For example, one of our dealers pays monthly with a 90-day delay. And they bring in around 100 cars monthly. So to search back and keep track of that on paper is just impossible.
Péter Korom
Owner of Car Detail Longmile Road
Detailing a car at Longmile Road
Enhanced Documentation Process and Remote Management
After trying various solutions, Mr. Korom chose RemOnline to manage all detailing-related operations. It helps track sales, work orders, scheduling, and employee performance, allowing the business owner to remotely monitor operations in multiple locations. The system also helps with warranty claims and provides proof for extended job times, ensuring transparent customer communication.
Before using RemOnline, I needed to be present in my company all the time. And now, I can leave my business for a holiday and track it remotely. I can stay in touch with customers and manage bookings from anywhere. I can monitor multiple locations and see employee activity in real time. This has greatly improved my efficiency in managing my business.
Péter Korom
Owner of Car Detail Longmile Road
Detailing process at Longmile Road
Watch in a live demo how easily RemOnline can streamline your car detailing operations
Employees at Longmile Road use the work order app on smartphones to review their duties for the day upon arrival and to process scheduled jobs. They physically perform the job by going to the customer, taking the car, and opening a work order on their phone to take 40 photos of the car and attach them immediately.
I recommend RemOnline for businesses of all sizes, especially those with high order volume and teams of over five persons. As an owner, I can easily monitor employees' work progress and address inefficiencies. My employees can provide evidence, such as photos, to justify the time spent on certain tasks. This helps inform customers about any delays or additional charges.
Péter Korom
Owner of Car Detail Longmile Road
RemOnline Work Orders app
The payroll and roster features are currently being tested, but they already show benefits in optimizing resource allocation. The job scheduling software allows clear visibility of staff availability, preventing overbooking and ensuring efficient use of manpower.
When creating a roster for guys, it’s handy to use everything in one system. That's really good. When we schedule detailing jobs, we can see in RemOnline who is working, having a day off, or having a holiday, so we don't overbook cars.
Péter Korom
Owner of Car Detail Longmile Road
Work Order Scheduler in RemOnline
Saving Thousands of Euros by Preventing False Claims
RemOnline allows easy access to past information, such as detailed records of services provided and geo-tagged images. Longmile Road’s insurance company appreciates this thorough documentation of car condition that helps identify false claims.
RemOnline has helped our company save thousands of euros on claims. This system is crucial in an industry like ours, where customers often return with claims for damages not caused by us. Our insurance company also benefits from the system, as it provides detailed records, including geo-location and timestamps, which can be cross-referenced with CCTV footage. This helps us quickly resolve disputes and avoid unnecessary payouts.
Péter Korom
Owner of Car Detail Longmile Road
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As some of Longmile Road’s services come with a lifetime warranty, using paper for record-keeping would make it extremely difficult to find information from years ago. With RemOnline, all information is easily accessible with just a few clicks.
Once, we had someone coming back with a warranty issue of a different car. I said okay, give me the reg number. It was not registered in RemOnline. His name and phone number were in the system, but it was for a different car. Finally, he said, oh, yeah, maybe that was my wife's car.
Péter Korom
Owner of Car Detail Longmile Road
We thank Mr. Korom for sharing his story of successfully implementing RemOnline in his business and wish Car Detail Longmile Road continuous growth and success for years ahead.
