Personal Approach To Business Boosted By Software Customisation

When every client expects a tailor-made offer, a business management system should be flexible enough to handle non-standard processes. Learn how RemOnline’s customisation options helped PPHU Oknobram speed up internal operations while personally approaching clients.

Table of Contents

Personalisation and Complex Pricing Complicate Record-Keeping
Software that Adapts to Unique Business Needs
Accountability at the Workplace and Faster Customer Service

Personalisation and Complex Pricing Complicate Record-Keeping

The construction industry has specifics regarding clients' requirements and price settings, which differ in each case. Moreover, when buying with 23% VAT and selling with 8% VAT, Oknobram gets a particular part of the finances returned from the tax service. That's why Mr. Waszkiewicz must control how much money his company has in turnover and how much money there should be in the cashbox.

Before RemOnline, it was challenging to systematize information about work orders and clients, and to control finances. The owner and his team had no quick access to data because records were kept on paper in office folders. It was also difficult to track the purchase and selling prices that’s why when calculating an estimate for a client, managers had to involve an accountant. All these factors slowed down customer service and didn’t allow Mr. Waszkiewicz to see the overall financial situation.

Cash Flow Report in RemOnline

Software that Adapts to Unique Business Needs

With RemOnline, Oknobram could organize and streamline their unusual, non-standard tasks and jobs which they couldn’t do in other software programs. For example, building individual workflows for various work order types, customizing work order forms, and creating different product and service prices. Most importantly, RemOnline gives Mr. Waszkiewicz an instant overview of the money in turnover and the cashbox balance.

Cashboxes in RemOnline

At the time when Mr. Waszkiewicz discovered RemOnline, there was no Polish interface and video tutorials, so his team had to use a translator. But its flexible functionality reduced that inconvenience.

Accountability at the Workplace and Faster Customer Service

Now, when a client calls, Oknobram’s managers don't have to look for information in folders; they just open RemOnline to see whether a particular work order is open or closed and at what stage it is. They don’t need an accountant to help with price calculations either. RemOnline automatically applies the correct prices to estimates and invoices, and the managers responsible for work orders have access to the calculations of each client and record payments in their individual cashboxes.

We thank Mr. Waszkiewicz for sharing his experience streamlining non-standard processes with RemOnline and wish the Oknobram team to achieve new heights through efficiency.