Streamline Your Customer Communication
Save employees' time
Get incoming messages
directly in CRM
Increase customer satisfaction
Evaluate this integration and other features of
RemOnline customer relationship management software during a 7-day free trial period
No Mess With WhatsApp Business Messaging
You no longer need to switch tabs or search through the customer database or work order data to initiate a chat with existing and potential customers. RemOnline’s integration with WhatsApp allows you to instantly start customer conversations on the messenger application installed on your computer right from the work order.
Integration with WhatsApp Business API will allow you to automate sending notifications on work order status changes, appointment reminders, customer feedback requests, and promotions as WhatsApp messages. It will also offer incoming message support to streamline the two-way messaging with clients and boost customer engagement with your business.
Integrate RemOnline With WhatsApp in 4 Steps:
Install the WhatsApp app on your computer
Go to the "Settings > Integrations" page in RemOnline and find WhatsApp there. Click "Configure"
Select the "Integration enabled" checkbox and save the setting
Start messaging clients from work orders, leads, and client profiles
The main goal of this integration is to streamline communication and enhance customer relationship management. Here are a few reasons why your business should create a WhatsApp Business Account and connect it to the RemOnline system:
1. Centralize all customer conversations in one place. This allows customer service representatives to seamlessly access and manage customer interactions, improving efficiency and productivity.
2. Enhanced contact management. Capture and store valuable customer data, including conversation history, contact details, and preferences in the CRM system. Use this data to tailor offers and provide a personalized customer experience.
3. Automate daily business operations. Integration with a customer relationship management system like RemOnline allows for automation of various business processes, such as message routing, response templates, and data synchronization. This saves time and effort for customer service teams, enabling them to handle more customer inquiries effectively.
4. Provide faster and more personalized customer support. Agents can access customer information instantly, enabling them to resolve issues promptly and provide relevant recommendations based on past interactions.
5. Manage multiple communication channels in a single platform. This enables a seamless omnichannel customer experience, where customers can reach out via their preferred channel and receive consistent support.
Integrating WhatsApp Business with RemOnline offers businesses a comprehensive solution to manage customer interactions, improve service quality, and build stronger customer relationships.
WhatsApp Business API is a powerful tool provided by WhatsApp that allows businesses to interact with their customers on the messaging platform. With WhatsApp Business Accounts, companies can send automated messages, provide customer support, send notifications, and even conduct transactions through the messaging app. You can reach a larger audience and engage with customers conveniently and efficiently, get more business opportunities, enhance the overall customer experience, and drive growth.
Adding WhatsApp integration to your sales tools can significantly improve sales performance by providing a more efficient and convenient way to communicate with customers and business partners. With this seamless integration, sales teams can send personalized messages, updates, and promotions directly to their customers' WhatsApp accounts, ensuring that the information reaches them promptly. This can increase customer engagement and satisfaction, resulting in a higher conversion rate. Additionally, WhatsApp integration allows for real-time communication, enabling you to quickly respond to customer inquiries, address concerns, collect customer feedback, and provide support, further enhancing the sales process. WhatsApp integration streamlines communication and enhances customer experience, improving your sales funnel.
This integration allows you to send targeted and timely marketing messages, such as product updates and promotions. You can engage with your audience more interactively and immediately, reach a wider audience, and generate more leads, increasing customer satisfaction and loyalty. Additionally, it helps you automate and streamline marketing processes, saving time and resources.
Besides WhatsApp, RemOnline users can connect the CRM system to popular messaging apps like Instagram Direct, Facebook Business Messaging, and Viber. You can enable these direct integrations in a few clicks without the programmer’s help.