Angela
Drastic Increase In Veneno’s Efficiency After Automation Of Internal Operations
Learn how UAE’s largest multi-brand auto care center successfully streamlined daily process organization, employee accountability, and progress tracking.
Table of Contents
Poor Visibility and Manual Approach at the Start
Routine Automation in Each Part of Business
Trackable Results, Smooth Operations, and Employee Accountability
When a competitive niche business provides various services to demanding clients, internal operations should run like clockwork. Especially when servicing luxury vehicles in Abu Dhabi. Veneno Auto Care Center has committed to excellence in everything they do, from mastering the art of detailing to streamlining work order processing and team management. Find out what technical solutions contribute to the success of Veneno’s 40-member team in this blog post.
Poor Visibility and Manual Approach at the Start
In the early days, teamwork missed consistency and trackability. Most internal operations were done manually, consuming employees’ time and opening much room for errors. Ms. Amani Maki from Veneno’s HR department recalls that at that time, detailers created work orders on manual forms, the company couldn’t properly track leads generated by marketing campaigns, and the accountant did financial reports separately.
Veneno Auto Care Center
As its client base grew, the company started seeking a solution to have a centralized place for tracking detailing jobs, material consumption, lead conversion, employee performance, and financial stats. And they found RemOnline.
I am highly satisfied with RemOnline and recommend it to others because we have found features that fulfill our business requirements and provide valuable business insights.
Amani Maki
HR Manager
Veneno Auto Care Center
Veneno Auto Care Center
Routine Automation in Each Part of Business
Veneno’s team knows what top-notch customer service looks like. When it comes to software, they expect quality customer support as well. Before deciding on subscribing, they have gone through several demos to ensure RemOnline was exactly what they needed to run internal operations smoothly. During the further implementation, every employee–user received training on the system and is now using it as the company requires.
Veneno’s favorite feature
Work Order Management
As a result, the processes Veneno’s team struggled with the most are simplified and automated. Now, their detailers can create work orders with a few clicks, add materials from stock, and update statuses on the job following the internal workflow. Managers can easily track work progress, assess customer satisfaction, and generate reports on sales and finances. RemOnline also improved the payroll calculation, inventory management, and task assignment processes.
Work order creation and tracking are features that have highly organized our processes
Amani Maki
HR Manager
Veneno Auto Care Center
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Trackable Results, Smooth Operations, and Employee Accountability
Ms. Amani Maki emphasizes that the main achievement of the company after implementing RemOnline is the efficiency of all internal processes. Veneno’s employees became more accountable for the assigned tasks and work orders and more motivated to do their jobs faster and better. Monitoring sales team targets became more organized, especially with automated calculations and report generation. Moreover, it is now easier for team members to communicate with clients regarding job progress and feedback.
We thank Veneno for sharing their process automation experience and wish the entire team further success in the automotive market.
