Customer Management Software

Software for Customer Management

Know Your Clients To Service Them Better

Customer Relationship Management That Supports Business Growth

Increase Sales Team’s Efficiency and Customer Engagement

Contact Management

Contact Management

Customer Communication

Customer Communication

Interaction History

Interaction History

Customer Segmentation

Customer Segmentation

Automate business processes with RemOnline. Sign up for a 7-day free trial today

Customer Communication As It Should Be

Вбудовані інтеграції

Built-in integrations

Endless Automation Capabilities with Native Integrations

Instant Messaging For Instant Updates

As RemOnline integrates with WhatsApp directly, you can open chats with clients right from work orders. To save your employees’ time on typing, use pre-configured templates and customize your message content. Shorten response time and impress clients with effective customer service communication.

Instant Messaging For Instant Updates
More Business from Social Media

More Business from Social Media

Transform your social media conversations into an organized stream of clients while eliminating messy chats, pending responses, and lost leads. Streamline business workflows when dealing with popular social media platforms thanks to RemOnline’s direct integration with Facebook Messenger and Instagram:

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The inbox of messages in one place

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Conversations linked to leads and clients (coming soon)

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Message templates for automatic replies (coming soon)

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Only relevant chats visible to employees

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Creating work orders directly from messaging streams (coming soon)

Relevant and Timely Messages

People like it when businesses communicate transparently and on time. RemOnline’s automation tools help keep clients in the loop about upcoming appointments, job status updates, promotions, and company news.

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SMS notifications to track work order statuses

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Automated reminders of appointments to reduce no-shows

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Delayed sending of text and email reminders to deliver messages at the right time

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Custom templates for various types of messages

Relevant and Timely Messages

Learn how RemOnline can help you achieve your business goals in a short demo

CRM Software For Excellent Customer Experience

Manage Customer Base Hassle-Free

Manage Customer Base Hassle-Free

Import or create a single database of existing and potential customers in RemOnline to access your client-related data anytime. Choose the fields you need when importing, merging duplicates, updating, or exporting all data to Excel automatically.

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Keep client records faster with convenient client forms. Use ready-made templates, add a payer field to differentiate corporate clients, and simplify the data entry procedure with auto-fill fields

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Connect RemOnline to Google Contacts to automate the creation of client profiles

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Use collected client data to configure the essential customer segments for further interaction (coming soon)

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Secure access to the customer base in your entire company by configuring user roles and locations

Know the Past to Service Better in the Future

Keep track of what your existing clients buy from you and how satisfied they are. RemOnline offers advanced features for reviewing relationships with clients from a historical perspective. In each client profile, you can find:

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all devices or vehicles a client brought you for servicing

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all work orders, sales, and payments

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previous calls, SMS/Email notifications, WhatsApp/social media conversations

Know the Past to Service Better in the Future

Watch in a live demo how Orderry can automate routine in your business

Automation Tools To Gain More Repeat Customers

Ask For Customer Feedback When the Time is Right

Reviews are a great metric to measure customer satisfaction. Find out how friendly the people who work for you are and get valuable insights into your team's performance.

Collect customer feedback through automatic notifications and schedule the sending of review requests for the time your clients are most likely to respond. For a quick analysis, generate a report with all the data needed.

Ask For Customer Feedback When the Time is Right
Encourage Your Customers to Return

Encourage Your Customers to Return

If your company has a loyalty program, set up a personal discount on services, labors, and materials. RemOnline automatically applies these discounts to every client’s work order, invoice, and sale.

Generate and distribute discount codes, and place them on plastic discount cards as barcodes so your employees can quickly scan those to find the work order or client profile.

Schedule Client Appointments Effortlessly

Use the Work Order Scheduler to find a convenient time for a client faster than you can say, avoid overlaps in employees’ work schedules, and ultimately improve customer experience and your team’s workload management.

Schedule Client Appointments Effortlessly
Be Informed When Working in the Field

Be Informed When Working in the Field

In the RemOnline Work Orders application your field technicians can easily check work order details before leaving for the client so they arrive fully prepared. When on the spot, they can update work order statuses, leave comments, attach photos, and accept payments in real time.

Track Your Customer Journey

Log the source of every lead conversion in RemOnline’s customer base to assess the efficiency of your marketing efforts. Generate ad campaigns and lead conversion reports to discover detailed information about clients, work orders, and incomes grouped by marketing channels.

Track Your Customer Journey

Effective Client Management is Easier Than You Think

Mobility and Productivity

Mobility and Productivity

Handy mobile and tablet apps for employees and managers

All Work in One Window

All Work in One Window

Native and third-party integrations for complete automation

Business Analytics Tools

Business Analytics Tools

Insightful analytics with custom dashboards

Dedicated Customer Support

Dedicated Customer Support

Wide range of customer support features

Ready to give RemOnline a try? Sign up and start earning repeat business with best-in-class customer management

FAQ

Why do I need a software program to maintain a customer base?

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A customer database is a valuable tool that allows business owners to know and understand their customers by collecting information about them. A CRM solution like RemOnline helps collect, organize, and display customer data, making it easier for managers and technicians to access the right information.

Is RemOnline appointment reminder software?

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It is more than that. Besides sending appointment reminders automatically, RemOnline helps service companies organize the entire database of clients, assets, service and payment history, loyalty programs, and customer feedback.

How to choose customer relationship management software?

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To find the right solution, identify your company's needs and study the sales process, highlighting the important steps in customer interaction. Then determine what features you need to support and improve this process: managing customer contacts, sending notifications, analyzing marketing campaigns, or other basic features that may vary depending on the type of your business. Test several customer relationship management systems with the functionalities you need and great user experience to choose the best option for your company. RemOnline, for example, offers a free trial period so you can see how easy it is to manage your customer base in the cloud.

How do I keep my customer base up-to-date?

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For this purpose, you should enter all the necessary data into the system regularly and request your employees to check the relevance of customer data and update it if needed. Merge duplicates of client profiles to eliminate negative impact on your employees’ performance. Keeping your database up-to-date is a continuous process, so be patient and make it a good habit.

How can I automate customer communications in my service business?

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One way is to implement client relationship management (CRM) software that allows you to automate emails, notifications, and follow-up messages. For instance, RemOnline can track customer interactions, send personalized messages, and automate responses based on predefined triggers. You can integrate the RemOnline account into your Facebook company pages and Instagram profile to manage all client interactions in CRM.

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