A single database of jobs from multiple channels
Work order assignment according to employee work schedules
Synchronization of warehouses and work orders
Deadline control with Status Time Limits
All leads and work orders go to a single database, so employees do not waste time on manual tracking.
All-in-one solution for omnichannel approach
Website work order widget for real-time status updates
Convenient table view of all work orders and service requests
Client-Payer balances for accurate financial records
Manage your work orders' progress and due dates with status chains to deliver them on time and improve the completion rate.
Set up Status Time Limits and rules for changing statuses
View summaries of overdue work orders and leads
Follow the event feed of each work order
The RemOnline Work Orders app provides your field workers with key features of the web version so that they can process jobs on smartphones and tablets with a few taps.
Adding photos, files, and comments to work orders
Following all actions in the event feed
Updating statuses and closing jobs
Filtering, sorting, and convenient work order search
Payment and task management
Set up automatic payroll computing, accrual, and employee payouts, considering individual base salaries, commissions, bonuses, penalties, and work schedules.
8 payroll scenarios available
Coefficient set up for employees with different seniority levels
Calculations based on time worked, materials used, parts sold
The work order software automatically writes off added products, parts, and consumables from your stock. With the asset management feature, you can keep track of equipment, devices, or vehicles to streamline repair and maintenance operations.
The maintenance history of each asset is always at your fingertips
Inventory tracking and real-time updates
Synchronization of stock levels and work orders
Flexible forms, document templates with custom fields, and ready-to-use service directories will help you speed up work order management processes.
Work Order Tracking and Analytics
RemOnline collects, organizes, and stores data on all works so you can track statistics for different periods in a central location and branch offices on a single dashboard.
Analyze which marketing channels bring in more work orders or have higher conversion rates to spend your budget on the most effective ones in the future.
Make data-driven decisions based on accurate metrics. Generate more than 20 types of reports, including:
Created and closed work orders
Work orders in progress
Performance of employees
Generate customizable dashboards in the Company Insights Report to reveal causes for revenue growth or decline, profitable services, or ineffective employees.
Charts for any period by location and employee
Lead number and conversion rate by an ad campaign
Average sales and the time your team spends processing work orders
With the RemOnline Boss mobile application, you can be efficient wherever you are. Get in touch with employees and track key business metrics on the go:
Number of jobs completed, work orders created and closed
Revenue by cashbox and company profit for the day
The answer here is simple — use a centralized platform to track everything, from work orders and customer service to inventory management and asset tracking. In software systems like RemOnline software, users can easily create, process, and close work orders from any device. In addition, you get tools to run your business efficiently like invoice generating, cost tracking, facility management, a dashboard of real-time data on KPIs, and a handy reporting capability to inform your decision-making. RemOnline offers two mobile applications for mobile users—the Work Order App for employees and the Boss app for managers. You can access your account from a laptop, tablet, or mobile device wherever you are.
Two such tools exist in RemOnline software solution — the Work Order Scheduler and the Employee Work Schedules. With the first one, you can schedule appointments with technicians, manage call-outs, and book equipment needed to do repairs. It will also streamline your communication with customers and employees by sending notifications and reminders via SMS, email, or messengers. This feature is handy for businesses operating in field service industries.
The second tool is designed to plan your technical or maintenance team’s working time. You can keep track of working hours, days off, vacations, and sick leaves. Based on the data in the work schedules, it is also possible to set up the automatic calculation of daily or hourly wages.
Yes, they are. You can set up any work order or request form the way you need for your workflow. With the Form Editor, you can configure forms for work orders and leads, products, assets, and clients. You can disable or hide fields, make some required, set default values, bind directories, configure priority levels, etc.
You get a job, service, or maintenance request from a lead or client. RemOnline has many great features to automate its processing, including autofill of client and asset details, integrated service directories, creation of invoices and estimates, status chains according to different work order types, automatic alerts, employee access settings, payroll rules, inventory write-offs, etc.
Thanks to the Asset Tracking feature in RemOnline, you can keep records of devices, vehicles, equipment, or other types of clients’ property they give you for service or your company's property. You don’t need an additional asset management solution to follow asset history, organize operational tasks, and schedule preventive maintenance works to save on maintenance costs, prevent equipment downtime, and increase asset uptime. You can create digital warehouses for assets, make transfers, add to work orders, and assign responsible maintenance managers in a few clicks.