Key features
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#1 RepairDesk Alternative
RemOnline is your ultimate tool to enhance repair turnaround times and drive growth
What is RemOnline?
RemOnline is an all-in-one repair shop management software that streamlines repairs, client management, and inventory, boosting operational efficiency. Its focus on ticketing, inventory, and analytics helps improve repair times and optimise processes. A user-friendly interface and personalised onboarding ensure quick adaptation. RemOnline offers scalable pricing, supporting small shops with affordable plans and larger businesses with advanced features. Regular updates and local integrations ensure consistent global service and functionality.
What is RepairDesk?
RepairDesk is a software platform for managing electronics and mobile device repair shops. While it streamlines operations, its pricing may strain smaller or new businesses, and a steep learning curve can affect productivity. Customer support reviews are mixed, citing delays and ineffective solutions, and some features lack the customisation needed for larger businesses, limiting scalability. Notably, RepairDesk provides software updates only for US clients, excluding users from other regions, limiting opportunities for local businesses.
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7 Days. 119 Features. Full access.
Compare key features and functionalities of both solutions
Key features
RemOnline
RepairDesk
Getting started
Free trial
Onboarding assistance
Customisation
Tickets, Estimates, Leads, Clients, Products, Assets
Tickets, Clients
Live customer support
Help Centre & video tutorials
Mobile Apps
Mobile app for employees (iOS & Android)
Tablet app
Mobile App for business owners
Tickets
Repair ticket management
Device auto-detection by IMEI
Scheduler
Kanban view
Multiple repairs on an invoice
Device repair history
History of tickets and services
Online estimate acceptance
E-Signature
POS
coming soon
Inventory Management
Multiple warehouses in one location
Extra fees
Location-based taxes
Allowed actions for employees in warehouses
Bin locations
Stocktaking
4 methods
1 methods
Automatic price calculation
Print price tags
Labels & barcodes
Serial accounting
Bundles
Location-based prices
Stock level control
Clients
Client & Lead Management
Customer Reviews
5-point system, NPS, Like/Dislike
Like/Dislike
Scheduled SMS
Client tags
Automatic notifications & reminders
Employees
Duty rosters
Task manager
Payroll
Salary accrual
Allowed actions in cashboxes and warehouses
Clock In / Clock Out
coming soon
Finances
Cashboxes & Tax management
Balances & Settlements
Prepayment / Deposits / Refunds
Multicurrency
coming soon
P&L
coming soon
Reports & Analytics
Tickets in Progress report
Lead Conversion report
Company Dashboard
Company KPI report
Integrations
Instant messaging
WhatsApp, Facebook Messenger, Instagram
Facebook Messenger
2-way SMS / VoIP / Email
QuickBooks Online / Xero / Fakturownia
Stripe
Marketplaces & Online stores
Zapier
Extra fees
API
Extra fees
Customer Support
Live support via chat/email/phone
Premium Support
Watch live how RemOnline can enhance your repair shop’s operational efficiency
Compare pricing plans of both software solutions
Prices per month
RemOnline
RepairDesk
Free trial
Starting price
15€
99$
2+ Locations
from 29€
from 149$
Unlimited tickets/invoices
from 29€
from 99$
Tailored onboarding included
from 69€
from 149$
API
from 15€
from 149$
RemOnline repair shop software simplifies your daily operations, helping you stay organised and efficient. Its intuitive interface and powerful features eliminate the need for multiple systems, allowing you to focus on delivering outstanding service to your customers.
Streamlined repair processing to improve turnaround times
Advanced inventory management for tracking stock levels and supplier relationships
CRM tools to nurture client relationships and manage follow-ups
Integration with popular communication channels for seamless customer communication
In-depth analytics and reporting to track and optimise business performance
Customisable workflows tailored to the needs of various service-based industries
Multi-device compatibility for easy management on the go
Experience the difference with RemOnline, designed to help your business thrive.
The RemOnline Work Orders app combines an intuitive interface with powerful functionality, enabling you to create, manage, and track repairs effortlessly, whether you're in the shop or on the move. Designed to enhance technician productivity and customer satisfaction, it ensures your business runs smoothly from anywhere.
Access active tickets instantly on your smartphone or tablet
Full-cycle repair management from estimates to payment
Streamlined sales processes for products and services, in-shop or on-site
Quick transactions with easy stock selection or barcode scanning
On-site invoicing and payment options for added client convenience
User-friendly interface for efficient navigation and operation
Stay in control and deliver exceptional service with RemOnline's mobile app.
Let RemOnline organise all your work on one convenient platform.
Sign up for a 7-day FREE trial now!
Enhance your repair shop's efficiency with RemOnline’s repair ticket software, designed to optimise customer communication. Bringing all your channels into one convenient place, RemOnline integrates seamlessly with WhatsApp, Viber, Facebook Messenger, Instagram Direct, and offers two-way texting. Manage all conversations effortlessly without switching between platforms.
Streamline your workflow by creating leads, estimates, and tickets directly from chat interactions, ensuring every customer query is addressed. With RemOnline, you can work, sell, and get paid within a single platform, transforming your customer service and boosting productivity.
RemOnline service order software offers a streamlined payroll management solution tailored for small and midsize businesses. Eliminate the hassle of manual calculations and error-prone spreadsheets with RemOnline’s automated payroll system, designed to adapt to any organisational structure.
This powerful tool ensures:
Accurate calculation of base salaries and incentives
Real-time payroll monitoring for complete transparency
Payroll accrual management to simplify financial planning
With RemOnline, you can ensure error-free payroll processing, giving you more time to focus on growing your business.
Easily manage client appointments and technicians' schedules on a single platform with RemOnline’s job scheduling software. Designed to simplify your operations, it provides a real-time overview of available resources, helping you balance workloads and maintain a steady flow of repairs.
Say goodbye to confusion and missed opportunities — with our intuitive calendar interface, you can effortlessly check planned repairs and available time slots while speaking with clients.
RemOnline’s High Scores on Trusted Software Comparison Platforms
“Thanks to RemOnline, I can follow the status of repairs when I'm not at the service center. So my colleagues don't have to call me whenever a job status changes.”
Switching from RepairDesk to RemOnline is a successful and beneficial move for your business. Follow these steps to ensure a quick and smooth transition:
Sign up to RemOnline
Export your data from RepairDesk and save it
Reach out to RemOnline's customer support for assistance during the transition process
Switch to RemOnline today! 7-day free trial.
No credit card required.
RemOnline vs. RepairDesk: FAQs
RemOnline is a strong alternative to RepairDesk for repair businesses seeking comprehensive, efficient, and user-friendly management software. Here’s why:
RemOnline is ideal for small and medium-sized businesses due to its comprehensive, user-friendly platform that streamlines operations, manages inventory, and enhances customer relationships. Its intuitive design makes it easy to track sales, manage tickets, and monitor performance in real time. With customisable features tailored to different industries, it adapts to various business models. Offering affordable pricing and excellent customer support, RemOnline helps businesses improve efficiency, save time, and fuel growth.
RemOnline and RepairDesk have different pricing structures tailored to various business needs. RemOnline uses a tiered subscription model based on active users and required features, making it adaptable to businesses of any size. Its plans include a range of features such as inventory management and reporting, with more advanced options in higher tiers. RepairDesk, on the other hand, primarily uses a per-store pricing model, charging a flat fee for each location. While both platforms offer essential tools for repair shops, their pricing reflects their unique market segmentation and customer needs.
RemOnline offers more robust customer support options compared to RepairDesk. It provides live chat, email, and phone support, ensuring prompt responses during critical moments. RemOnline also features a comprehensive help centre and tutorial videos for users seeking quick solutions. While RepairDesk does offer support, it may not be as extensive or responsive as RemOnline’s, making RemOnline the better choice for users seeking reliable customer assistance.
